AI Project Manager delivering tax - focused AI workflows for regulated financial services at Ampliwork. Translating client needs into requirements and shipped product outcomes.
About the role
- Project Manager overseeing 8–10 concurrent customer-facing implementation projects in Professional Services. Flexible work options with a focus on delivering successful project outcomes.
Responsibilities
- Project managing a portfolio of 8–10 concurrent customer-facing projects or varying complexity, owning delivery from kickoff to signoff.
- Ensure customers achieve intended business outcomes and adoption milestones post-implementation.
- Effectively manage your time and project allocation to meet billable utilization targets.
- Create, manage and execute project plans efficiently. Proactively identify, assess and mitigate project issues and risks on a weekly basis.
- Drive accountability across internal teams and the customer to achieve project milestones. Take action on project roadblocks with a sense of urgency.
- Maintain strong project governance, including status reporting, stakeholder management, scope control and managing change requests.
- Ensure projects remain within hours budget and proactively communicating change requests to customer.
- Consistently align internal and external parties to project objectives, ensuring the customer can realize value by adopting the solution.
- Travel occasionally to customer locations to support project delivery.
Requirements
- 5+ years of experience project managing concurrent customer-facing projects within a Professional Services or SaaS implementation environment.
- Proven experience managing multiple concurrent customer-facing projects (ideally 6+), with a strong track record of on-time delivery.
- Ability to balance competing priorities and meet billable utilization targets in a fast-paced environment.
- Superb written and verbal communication skills, with the ability to influence, drive alignment and forward progress.
- Relentless resourcefulness and active listening skills that allow you to understand issues and risks that get escalated effectively to keep projects moving forward.
- Exceptional organizational skills, able to manage multiple workstreams simultaneously.
- Experience using a PSA (Professional Services Automation) and project management tools to support delivery, resourcing, and tracking.
- Exposure to financial systems, accounting or FP&A processes
- Experience in Professional Services or consulting, with a background in customer-facing delivery for mid-market and/or enterprise customers.
- Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies.
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