Project Manager overseeing 8–10 concurrent customer-facing implementation projects in Professional Services. Flexible work options with a focus on delivering successful project outcomes.
Responsibilities
Project managing a portfolio of 8–10 concurrent customer-facing projects or varying complexity, owning delivery from kickoff to signoff.
Ensure customers achieve intended business outcomes and adoption milestones post-implementation.
Effectively manage your time and project allocation to meet billable utilization targets.
Create, manage and execute project plans efficiently. Proactively identify, assess and mitigate project issues and risks on a weekly basis.
Drive accountability across internal teams and the customer to achieve project milestones. Take action on project roadblocks with a sense of urgency.
Maintain strong project governance, including status reporting, stakeholder management, scope control and managing change requests.
Ensure projects remain within hours budget and proactively communicating change requests to customer.
Consistently align internal and external parties to project objectives, ensuring the customer can realize value by adopting the solution.
Travel occasionally to customer locations to support project delivery.
Requirements
5+ years of experience project managing concurrent customer-facing projects within a Professional Services or SaaS implementation environment.
Proven experience managing multiple concurrent customer-facing projects (ideally 6+), with a strong track record of on-time delivery.
Ability to balance competing priorities and meet billable utilization targets in a fast-paced environment.
Superb written and verbal communication skills, with the ability to influence, drive alignment and forward progress.
Relentless resourcefulness and active listening skills that allow you to understand issues and risks that get escalated effectively to keep projects moving forward.
Exceptional organizational skills, able to manage multiple workstreams simultaneously.
Experience using a PSA (Professional Services Automation) and project management tools to support delivery, resourcing, and tracking.
Exposure to financial systems, accounting or FP&A processes
Experience in Professional Services or consulting, with a background in customer-facing delivery for mid-market and/or enterprise customers.
Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies.
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