Principal Salesforce Architect modernizing enterprise healthcare technology at PointClickCare. Designing Salesforce strategies, integrations, taxonomy, and transformation roadmaps for 30,000+ provider organizations.
About the role
- Senior Salesforce Solution Consultant guiding clients through Salesforce implementation and solution design. Leveraging experience to optimize business processes and enhance field service workflows in a remote capacity.
Responsibilities
- Guide clients through the implementation of Salesforce solutions.
- Serves as the technical advisor for Salesforce projects onsite at client locations.
- Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products.
- Provide detailed level of effort estimates for proposed solutions.
- Articulate the benefits and risks to a solution’s feasibility and functionality.
- Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality.
- Draft custom development specifications and manage the delivery and testing of the functionality by Development resource.
- Provide hands-on, expert-level technical assistance to developers.
- Design and manage the execution of test plans to ensure a quality solution is delivered.
- Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions.
- Provide expertise during sales efforts to estimate the technical level of effort.
- Participate in marketing events (e.g. sales meetings).
- Collaboration with Project Manager to facilitate stakeholder expectations, identify project issues, risks and present alternatives to alleviate or resolve those issues.
Requirements
- 7+ years of CRM process design and implementation experience.
- Proven expertise in leveraging Salesforce Field Service to design and optimize end-to-end field service workflows.
- Minimum 3 years of Salesforce platform experience.
- Proven ability to design and optimize business processes and consider integrations across disparate systems.
- Excellent client-facing written and oral communications skills.
- Knowledge of tools/applications such as Excel, Data Loader used for analysis and processing data.
- Exposure to enterprise integration tools and extract, transformation, and load (ETL) tools.
- Hands-on experience with Salesforce CPQ and/or Agent force Revenue Management is strongly preferred.
Benefits
- Health Insurance
- Generous paid company holidays
- Vacation
- Paid sick time to every employee starting on day one
- Regular training and professional development
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