LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Manager at Versapay facilitating organizational progress through strategic initiatives and program management. Collaborating across teams to drive outcomes and support product delivery.
Responsibilities
- Support and help manage cross-functional programs: Define program goals, frame workstreams and approach, establish roles & responsibilities and facilitate program routines to deliver in the most efficient way.
- Drive progress and resolve roadblocks: Independently monitor and report on progress, identify and escalate issues, and work cross-functionally to address them proactively and creatively.
- Ensure goals are met: manage timelines, track progress, analyze results, and ensure stated objectives are achieved. Assist with execution where needed, ensuring all aspects of programs are progressing smoothly.
- Build and improve processes: Remove operational roadblocks; simplify, seek out, propose, and build new processes to help us achieve our objectives.
- Lead with data: Partner with analytics and other teams to identify key insights, quantify opportunities/results, and ensure prioritization and capture of these opportunities.
- Develop technical delivery plans which outline the milestones and checklists at various stages of the product delivery life cycle. Act as a key partner with product, design, analytics and engineering teams to develop project plans with technical activities.
- Develop audience-aware, outcome-driven messaging for key routines, leadership updates and customer-facing communications.
- Facilitate migrations and go-lives, inclusive of working with internal and external teams to develop migration/launch strategy, identify beta customers, develop communications and track go-to-market activities.
- Support other strategic priorities: Support Product leadership on strategic and operational initiatives as required.
Requirements
- Education: Bachelor’s degree in a relevant field; PMP or similar project management certification is a plus.
- Experience: 2 -5 years, including a proven track record of managing cross-functional and technical programs, as well as launching new products. This includes partnering with product, engineering, and other functions to define product roadmap and key milestones, managing beta programs, helping establish and track performance and product KPIs. Comfortable and proven experience working with clients and/ or third parties outside of internal stakeholders. Related industry experience in Payments, and/or SaaS is a strong asset. Experience in large-scale migration critical.
- Can-do Attitude: Optimistic style that creates positive working relationships, amplifies team culture, and fosters collaboration. Can-do attitude with out-of-the-box creativity when solving problems. Eager learner and motivated to grow. Able to navigate complex interpersonal dynamics with maturity and professionalism.
- Strategic mindset: Outcomes-focused mindset to determine effectiveness and ROI of programs, looking beyond the day-to-day to help reach big-picture goals and commercial levers.
- Customer-value thinking: Relentlessly considers the value, impacts and needs of a customer (internal or external) when considering changes, risks, decisions and paths forward. Design thinking facilitation experience and mindset a bonus.
- Business acumen: Ability to understand business drivers, client needs, and how they translate into value and actionable ideas.
- Drive and follow-through: Excellent organizational skills, work ethic, and passion to deliver on commitments. Experience in leadership roles and eager to expand this skillset. Knowledge of what needs to be done and how to work with others to help make it happen.
- Agility: Comfort with ambiguous and complex problems, and a flexible and open-minded approach to new challenges. Ability to manage multiple projects simultaneously.
- Data fluency: Affinity to work with data and insights, synthesize data, optimize, and make recommendations to a variety of audiences. Data-driven when solving problems and ideating.
- Communication: Clear articulation of ideas to a variety of audiences, including at the executive level. Ability to write, speak, and present in a compelling manner.
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LP
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