Customer Solutions Architect specializing in telecommunications solutions for TELUS. Driving customer success through integrated data, voice, mobility, and IoT solutions while partnering closely with Sales Executives.
About the role
- Strategic Sales Engineer demonstrating VulnCheck intelligence solutions for Enterprise and MSSP clients. Collaborating closely with partners and teams to drive business opportunities and technical validation.
Responsibilities
- Build and maintain strong relationships with prospects and customers.
- Lead proof-of-value (PoV) engagements, ensuring successful technical validation of VulnCheck solutions.
- Influence product development by gathering customer feedback and advocating for feature requests and enhancements.
- Provide technical consulting and customization to help customers integrate VulnCheck solutions into data platforms, vendor tools, and existing processes.
- Train prospects and customers, troubleshoot PoV issues, and respond to product inquiries to ensure customers can operate independently and confidently.
- Develop custom scripts and troubleshoot performance issues related to VulnCheck components, including the API, data fidelity, and CLI/SDK.
Requirements
- Deep understanding of the cybersecurity product landscape, with a focus on Vulnerability Management.
- Strong understanding of incident response, vulnerability management, and SOC operations, including how vulnerability intelligence supports each function.
- Ability to develop and maintain scripts in Python.
- Experience working with APIs and JSON.
- Ability to build workflows in security platforms such as SIEM, SOAR, TIP or similar tools.
- Experience with mentorship responsibilities.
- 5+ years of experience as a pre-sales engineer in the cybersecurity industry.
- Familiarity with the Go programming language.
Benefits
- Competitive salary with employee equity program
- Health, dental, and vision coverage
- Unlimited PTO + All federal holidays observed
- 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation
- Short and long-term disability coverage
- Remote friendly environment with flexibility
- Expense reimbursement for home internet and phone
- Ongoing professional development, coaching, and learning resources
- Opportunities for career advancement within a fast-growing team
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