Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Claims Specialist responsible for processing claims and providing client support services. Remote work position in Canada offering opportunities for professional development and a collaborative environment.
Responsibilities
- Work with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system
- Provide back up for User Support Team as needed – answering calls from participants and service delivery staff
- Process client claims and service provider invoices in case management system accurately and ensures contractual and legislative requirements are met
- Review, process, and invoice all RSVP services to the contractual standard as needed
- Provide quality assurance for claims/invoices processed by other Claims Specialists
- Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message
- Prepare cheques and EFT payments
- Filing, mailing, scanning and other administrative tasks
Requirements
- Proficient in MS Excel and Word
- Ability to prioritize and problem solve
- Ability to work independently and in a team environment
- Willingness to learn and enhance skills
- Strong interpersonal skills
- Detail oriented in a fast-paced continually changing environment
- Previous experience in claims processing or financial services environment
- High level of confidentiality; employment contingent on Security Clearance – Reliability Status
Benefits
- Competitive salary of $48,125 - $50,365 per year (based on full-time hours)
- Comprehensive and flexible health and dental benefits
- RRSP Matching program of 1.5% base earnings
- Ongoing learning and development opportunities
- Generous time-off policies that promote work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- The opportunity to do work that makes a difference!
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