Account Manager/Project Manager at We Are Social handling client relationships and managing projects in a creative agency environment. Leading interactions and overseeing workflows with a focus on client satisfaction and cultural trends.
Responsibilities
Lead day-to-day interactions to ensure client satisfaction while serving as the reliable point of contact for both clients and internal teams
Conduct and support regular client meetings, status updates, and progress reports, keeping stakeholders informed on campaign performance, results, and future initiatives
Manage a multi-agency IAT including: Influencer/creator, media and above the line creative agencies
Support in the ideation, creation, planning and execution of specific client programs
Provide internal and client teams with meeting recaps and next steps
Draft client-facing correspondences to share with senior account management team members
Act as the voice of the client for internal reviews
Procure and acquire specific information from clients as needed
Have a clear understanding of the client’s organizational structure and contacts
Manage workflows for items such as asset approval & delivery, development of strategic & executional presentations, and vendor management
Manage and organize a high volume of assets (150-300 / mo.) 2-4 projects simultaneously
Be available to answer ad hoc team or client requests in a timely manner
Utilize a project management platform to organize internal team tasks and milestones
Follow and stay on top of pop-culture and industry trends
Requirements
1-2 years in an account or project management role or similar preferably within a creative advertising agency working on paid media assets.
Bachelor's degree in marketing, advertising, communications, or a related field
Passion for culture - to be apart of it, shape it and create it
Ability to work effectively with management of all levels
Ability to build timelines that account for external agency dependencies (AOR/Media) while protecting internal social-speed.
Track record of contributing to client planning & asset management
Experience working with media agencies for asset trafficking
Strong written and verbal communication skills, with an eye for detail in client-facing correspondence
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Demonstrate flexibility and willingness to take on tasks outside the area of assigned responsibilities
Self-motivated with strong organizational and time management skills, with the ability to work independently and effectively set priorities and deliver on time
Understanding of Google Suite, Slack, and A.I. tools and functions. Added plus: Knowledge of Project Management Tools like Asana
Benefits
We are the first, largest, most awarded socially-led creative agency in the world, connecting you to 1,300+ like-minded professionals around the world
An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays
Agency summer days (exact policy differs per campus and agency)
Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
Dogs allowed, dedicated private wellness room (in select offices)
Regular team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more! We are obsessed with learning and being better humans
In-house learning & development sessions and annual career and growth conversations
Access to internal network of opportunities across all agencies
Focus on developing and recruiting BIMPOC Talent
Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)
Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!
Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist, guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and holistic array of other health and wellness resources to support you and your family.
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