Team Manager coaching streaming - services consultants for Sutherland, a company delivering AI, automation, cloud engineering, and business - process solutions. Driving KPI performance, team metrics, feedback, and organizational initiatives.
About the role
- Commercial Special Accounts Manager controlling complex commercial delinquencies for BC-based Tru Cooperative Bank. Managing collections, credit risk, legal recovery, and financial analysis across sensitive accounts.
Responsibilities
- Control and manage commercial delinquency on highly complex, sensitive, and/or large-impact memberships and accounts under the RR40/Watchlist portfolio
- Support selected RR40 and RR50 files and collect commercial delinquency
- Serve as a subject matter expert on Tru Cooperative Bank’s commercial portfolio
- Coordinate and execute the commercial delinquency control program while ensuring compliance with credit policies and statutory and regulatory requirements
- Manage complex commercial collections and RR40/50 situations, including restructured proposals, foreclosures, repossessions, and court action
- Assess costs and resources required to maximize returns on properties held for resale
- Act as collector for unique, highly complex, or sensitive delinquencies and the RR40s/Watchlist portfolio
- Complete commercial write-off submissions, refer write-offs for senior leadership approval, assess future collection potential, and monitor written-off delinquencies
- Provide expertise and guidance to branches, members, and departments across Tru
- Initiate legal action under federal and provincial Recovery Laws and liaise with law firms representing Tru
- Complete annual reviews of selected commercial accounts, RR40s, and RR50s
- Monitor the portfolio to preserve Tru asset quality and identify terms and conditions
- Identify credit risks in restructured accounts and develop recovery plans to mitigate them
- Provide delinquent portfolio analysis to corporate credit
- Analyze financial statements and identify potential issues or concerns
- Work closely with the Director, corporate credit, and sales teams to identify early warning signs, address deficiencies, manage risk, and implement risk mitigation strategies
Requirements
- 7 years’ progressive experience in commercial credit and collections, including 3 years in a management role
- Bachelor’s degree or a combination of education and experience
- Experience with delinquency and collection practices, policies, procedures, and legal requirements
- Experience with commercial underwriting
- Experience with corporate credit analysis
- Regulatory knowledge
- Negotiation and risk management experience
- Experience dealing with executive officers, boards, litigation lawyers, accountants, and appraisers
- Strong verbal and written communication and interpersonal skills
- Excellent decision-making skills with consideration of long-term implications to the member and organization
- Sound knowledge of financial statement analysis and accounting policies/practices
- Proficient knowledge of credit evaluation methods, tools, and techniques
- Understanding of FICOM and OSFI regulatory requirements on credit issuance
- Proficiency with computer software programs such as MS Office
- Demonstrated adherence to policies and procedures and understanding of risk ownership
- Successful candidates must complete employment verification, credit check, and criminal record check
Benefits
- Mental health coverage and resources
- Customizable health benefits
- Topped-up parental leave
- Performance-based compensation
- Employee banking advantages
- Group RRSP matching
- Vacation time
- Flexible work arrangements
- Paid time off to volunteer
- Award-winning in-house training programs
- Access to LinkedIn Learning
- Reimbursement for external courses
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