Global Contracting Manager negotiating hotels, transportation, restaurants, attractions, and guide agreements. Supporting Collette’s Canadian tour operations, financial goals, and product quality.
About the role
- Resident Building Manager overseeing leasing, resident services, maintenance, compliance, and emergencies. Supporting Wesgroup’s Vancouver mixed-use residential community and building operations.
Responsibilities
- Deliver exceptional customer service and respond to resident inquiries and service requests
- Foster positive resident relationships and a welcoming community environment
- Market and lease available suites, conduct showings, screen applicants, and complete tenancy documentation
- Facilitate credit and reference checks through Yuhu
- Coordinate move-in and move-out inspections and maintain resident records
- Manage amenity room and elevator bookings and conduct inspections
- Oversee day-to-day property operations and common-area and building-system maintenance
- Conduct building inspections and identify preventative maintenance opportunities
- Coordinate building deficiencies, repairs, and maintenance projects
- Perform minor repairs, touch-up painting, cleaning, and general maintenance
- Manage contractor, trade, and service-provider relationships
- Monitor HVAC, electrical, plumbing, mechanical, and structural systems
- Notify Property Management of major repairs and capital maintenance needs
- Collect, reconcile, deposit, and record rent payments, arrears, and resident charges
- Maintain building accounts, records, documentation, inventory, and supplies
- Ensure compliance with the Residential Tenancy Act and applicable legislation
- Issue breach and eviction notices and attend arbitration hearings
- Maintain building security and resident, visitor, and contractor safety
- Administer the Building Emergency Response Plan and test emergency systems monthly
- Prepare incident reports and respond to after-hours emergencies
- Manage building access systems, suite fobs, and enterphone systems
- Provide vacation relief coverage across Wesgroup’s residential rental portfolio
- Collaborate with Property Management and internal teams
- Perform additional assigned duties
Requirements
- 2+ years of experience in residential property management, building operations, hospitality, or a related customer-facing environment
- Strong knowledge of the Residential Tenancy Act and applicable housing regulations
- Exceptional customer service and relationship-building skills
- Experience leasing residential rental properties and managing resident relations
- Experience coordinating contractors, trades, and maintenance activities
- Working knowledge of HVAC, electrical, plumbing, and life-safety systems
- Experience with Yardi and Yuhu is considered an asset
- Strong organizational, time management, and problem-solving skills
- Excellent verbal and written communication skills
- Bookkeeping, accounting, or administrative experience is considered an asset
- Ability to work independently while contributing effectively in a team environment
- Demonstrated professionalism, discretion, and ability to maintain confidentiality
- Ability to work evenings and weekends when required
- Physically capable of painting, cleaning, bending, kneeling, pushing, pulling, and lifting up to 50 lbs.
Benefits
- Annual bonus program
- Comprehensive health and dental benefits
- Generous Health Care Spending Account
- Lifestyle Spending Account supporting fitness, childcare, eldercare, and overall wellness
- Complimentary access to select fitness classes through wellness partnerships
- Five paid volunteer days annually
- Employee-led social and wellness initiatives
- Access to the Wesgroup Store featuring exclusive merchandise and rewards
- Opportunities for professional growth
- Collaborative, entrepreneurial culture
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Degree requirement
No Education Requirement
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