Senior Project Manager onboarding Canadian healthcare clinics to an eReferral and eOrder platform. Leading site activations, stakeholder coordination, and delivery of healthcare technology projects.
About the role
- Implementation Project Manager delivering Workiva’s finance, risk, and sustainability platform projects across Canada. Managing complex customer implementations, portfolios, stakeholders, budgets, and escalations.
Responsibilities
- Manage a portfolio of 20–25 simultaneous standard-complexity projects with 4- to 16-week implementation timelines
- Own and drive end-to-end execution of project plans for medium-to-high size and complexity Workiva-led engagements
- Serve as the primary point of contact for customers and internal project teams
- Ensure clear, concise, and timely stakeholder communication
- Manage project plans, status reports, risk logs, and budgets
- Monitor and mitigate project-level risks and issues, escalating when necessary
- Help resolve customer escalations with leadership guidance as required
- Facilitate standard project change requests and manage expectations within project scope
- Share best practices, lessons learned, and foundational knowledge across the project team or functional group
Requirements
- Undergraduate degree or equivalent combination of education and experience in a related field
- 4+ years of project management experience
- Bilingual in Spanish strongly preferred at business level
- SaaS industry experience preferred
- PMP, PRINCE2, or similar project management certification preferred/highly preferred
- Excellent verbal, written, and interpersonal communication skills
- Experience independently managing stakeholders and resolving customer escalations
- Commercial acumen with complex scope, budgets, and multi-party delivery models
- Ability to independently manage a fast-paced portfolio and full lifecycle of assigned projects
- Ability to earn the trust of sponsors and stakeholders and resolve project-level conflict
- Ability to navigate ambiguity across project types, solution areas, and support needs
- Ability to apply implementation methodologies, such as Workiva methodology
- Proficiency with project management tools such as Smartsheet and Jira
- Familiarity with Waterfall, Agile, or Scrum methodologies is a plus
- Reliable internet access while working remotely and not in a Workiva office
Benefits
- Minimal travel for internal meetings
- Reliable internet access for remote work
- Remote work from any location within the employee's country of employment
- Reasonable accommodations for applicants with disabilities
- Comprehensive security and privacy training tailored to employees' roles
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