Technical Sales Engineer supporting Engineering and Sales Support Teams with pre- and post-sales technical support. Collaborating with customer support and project management teams to meet customer needs.
Responsibilities
Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers
Assist Engineering Team, who is responsible for providing technical and product expertise, as well as researching and gathering data to understand how to meet the customers consultancy needs or solve the customer problem.
Work closely with internal colleagues, subject matter experts, and technical and commercial resources to review tender documents.
Provide essential support to the sales team in quotation creation process for engineered projects.
Contribute as a technical consultant in efforts to prepare and review project bid package.
Provide product and application expertise, design support, technical drawing support, etc. Advise sales team on technical requests and implications as they relate to the project.
Aid Application Engineers and Sales, who are responsible for providing a detailed review of all technical documentation for a project including specifications, plans, drawings, etc. Ensures the proposal is technically viable, and feasible.
Work closely with the Engineering Team to prepare and review technical submittals on time and follow up closely with customer for approval.
Review specifications and ensure submitted drawings are compliant.
Address promptly the questions from customers on the drawings submitted.
Work in collaboration with third party vendors to ensure the customer requirements are fully met.
Work closely with the party who requested post sale support to gain deeper understanding of request and scope the need.
Support the project managers in providing technical solutions to the customers and Engineers.
Provide support to the application engineers in conducting application training for customer service and operations.
Participate in Xylem Watermark volunteer activities
Requirements
Bachelor’s degree in engineering or equivalent experience required
0-2+ years of relevant experience. Engineer-in-training (EIT) and recent graduates welcome!
Ability to use consistent business processes to achieve desired results, including ability to react appropriately and timely to changing business needs.
Willingness and ability to always provide superior customer service.
Ability to effectively communicate verbally and in writing.
Strong problem-solving and negotiation skills.
Effective interpersonal skills with customers, coworkers, and management
Strong teamwork and organizational skills with the ability to multi-task.
Proficiency in Microsoft Office products and the use of computer applications.
Valid driver’s license with acceptable driving record
Mechanical engineering or automation degree
Knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas, and electric motors.
Principal Data Security Sales Engineer helping Zscaler sell Zero Trust cloud security solutions across Canada. Leading technical presentations, evaluations, configurations, and customer test plans.
Senior Sales Engineer helping Zscaler secure customers through its cloud - based Zero Trust Exchange. Delivering technical presentations, leading evaluations, and designing network security solutions.
Solution Architect designing Salesforce SPM solutions across compensation, planning, territories, mapping, and enablement. Leading customer engagements and Salesforce implementations for sales performance transformation.
Sales Engineering Manager leading Zscaler’s cybersecurity and Gen AI portfolio in Canada. Growing the sales engineering team and driving value - based solutions for customers and partners.
Founding Sales Engineer proving Featherless.ai’s open - model inference platform for North American customers. Building demos, benchmarks, POCs, and the company’s sales engineering function.
Field Sales Engineer supporting Axis Communications’ video surveillance, access control, intercom, and audio solutions. Providing pre - sales engineering, system design, demos, troubleshooting, and customer training.
Founding Sales Engineer proving Featherless’s open - model AI inference platform through demos, benchmarks, and POCs. Partnering with the founding AE across North American customer opportunities.
Sales Engineer demonstrating Pantheon’s cloud WebOps platform for modern websites. Translating technical requirements into solutions, prototypes, and customer wins.