Customer Solutions Architect specializing in telecommunications solutions for TELUS. Driving customer success through integrated data, voice, mobility, and IoT solutions while partnering closely with Sales Executives.
About the role
- Technical Sales Engineer/Specialist supporting engineering and sales support teams at Xylem. Providing pre- and post-sales technical support for complex products, applications, and solutions.
Responsibilities
- Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers
- Assist Engineering Team in assessing potential applications of company products to meet customer needs
- Work closely with internal colleagues, subject matter experts, and commercial resources to review tender documents
- Provide essential support to the sales team in quotation creation process for engineered projects
- Contribute as a technical consultant in efforts to prepare and review project bid package
- Provide product and application expertise, design support, and technical drawing support
- Work closely with the Engineering Team to prepare and review technical submittals on time and follow up closely with the customer for approval
- Review specifications and ensure submitted drawings are compliant
- Address promptly questions from customers on the drawings submitted
- Work in collaboration with third-party vendors to ensure customer requirements are fully met
- Support project managers in providing technical solutions to customers and Engineers
- Provide support in conducting application training for customer service and operations
Requirements
- Bachelor’s degree in mechanical engineering, automation degree or equivalent experience required
- 0-2+ years of relevant experience. Engineer-in-training (EIT) and recent graduates welcome!
- Knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas, and electric motors.
- Ability to use consistent business processes to achieve desired results, including ability to react appropriately and timely to changing business needs.
- Willingness and ability to always provide superior customer service.
- Ability to effectively communicate verbally and in writing.
- Strong problem-solving and negotiation skills.
- Customer Service and customer support
- Effective interpersonal skills with customers, coworkers, and management
- Strong teamwork and organizational skills with the ability to multi-task.
- Proficiency in Microsoft Office products and the use of computer applications.
- Valid driver’s license with acceptable driving record
Benefits
- Flexible Time Off (FTO) for salaried positions
- Health, dental, and vision insurance
- Investment savings plans
- Miscellaneous benefits
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