Sales Engineer at 360Learning integrating sales, product, and customer success to support growth objectives. Becoming an expert in technology and market alignment for enterprise business expansion in North America.
About the role
- Technical Sales Engineer/Specialist supporting engineering and sales support teams at Xylem. Providing pre- and post-sales technical support for complex products, applications, and solutions.
Responsibilities
- Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers
- Assist Engineering Team in assessing potential applications of company products to meet customer needs
- Work closely with internal colleagues, subject matter experts, and commercial resources to review tender documents
- Provide essential support to the sales team in quotation creation process for engineered projects
- Contribute as a technical consultant in efforts to prepare and review project bid package
- Provide product and application expertise, design support, and technical drawing support
- Work closely with the Engineering Team to prepare and review technical submittals on time and follow up closely with the customer for approval
- Review specifications and ensure submitted drawings are compliant
- Address promptly questions from customers on the drawings submitted
- Work in collaboration with third-party vendors to ensure customer requirements are fully met
- Support project managers in providing technical solutions to customers and Engineers
- Provide support in conducting application training for customer service and operations
Requirements
- Bachelor’s degree in mechanical engineering, automation degree or equivalent experience required
- 0-2+ years of relevant experience. Engineer-in-training (EIT) and recent graduates welcome!
- Knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas, and electric motors.
- Ability to use consistent business processes to achieve desired results, including ability to react appropriately and timely to changing business needs.
- Willingness and ability to always provide superior customer service.
- Ability to effectively communicate verbally and in writing.
- Strong problem-solving and negotiation skills.
- Customer Service and customer support
- Effective interpersonal skills with customers, coworkers, and management
- Strong teamwork and organizational skills with the ability to multi-task.
- Proficiency in Microsoft Office products and the use of computer applications.
- Valid driver’s license with acceptable driving record
Benefits
- Flexible Time Off (FTO) for salaried positions
- Health, dental, and vision insurance
- Investment savings plans
- Miscellaneous benefits
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