Project Management Lead

Posted 2 hours ago

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About the role

  • Project Management Lead responsible for building and maturing the PMO for Zip's AI procurement platform. Overseeing complex enterprise implementations and managing a team of project managers.

Responsibilities

  • Build and Mature the PMO: Architect and implement Zip’s project management standards, methodology templates, and tooling to create a scalable delivery practice.
  • People Management & Leadership: Directly manage, mentor, and hire a team of project managers, establishing clear performance expectations and supporting career pathing.
  • Hands-On Project Execution: Directly own and drive the end-to-end delivery of high-priority, complex enterprise implementations, balancing team leadership with active, on-the-ground execution.
  • Portfolio Governance: Oversee the global portfolio of active enterprise onboardings, proactively monitoring resource constraints, capacity planning, and target delivery timelines.
  • Metrics & Continuous Improvement: Define and track operational metrics (e.g., project velocity, milestones hit, time-to-value) to continuously optimize post-sales execution.
  • Cross-Functional Collaboration: Partner closely with Product and Engineering leadership to communicate enterprise deployment needs, streamline feedback loops, and shape product readiness.
  • Executive Escalations: Act as the primary escalation management point for enterprise client implementations, resolving complex delivery blockers and ensuring high client satisfaction.

Requirements

  • 8+ years of experience in enterprise software implementation, technology consulting, or complex project management.
  • 3+ years of direct people management experience, with a proven track record of growing and mentoring technical implementation teams.
  • Demonstrated success in building, launching, or significantly up-leveling a PMO function within a fast-growing B2B SaaS environment.
  • Deep familiarity with enterprise financial systems, procurement workflows, or large-scale ERP implementation methodologies.
  • Outstanding communication, negotiation, and relationship skills; expert ability to influence decision-making and push back constructively at the executive level.
  • Thrives in high-growth startup conditions, possesses excellent analytical problem-solving skills, and demonstrates a strong bias for action.

Benefits

  • 📈 Start-up equity
  • 🦷 Health, vision & dental coverage
  • 🍽️ Catered lunches & dinners
  • 🚍 Commuter benefit
  • 🚠 Team building events & happy hours
  • 🌴 Flexible PTO
  • 💻 Apple equipment plus home office stipend

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

ERP

Location requirements

HybridTorontoCanada

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