Product Manager for Guest Support at lululemon in Vancouver. Requires 3-5+ years PM experience with customer service/CRM technologies and Agile Scrum environments.
Responsibilities
Product Manager – Guest Support role at lululemon focused on building guest-first experiences. The position involves working with customer service/CRM technologies, workforce management, forecasting & analytics, and Contact Centre as a Service solutions.
Requirements
Have 3–5+ years of product management experience, with an emphasis on customer service or workforce management applications. Have experience with customer service / CRM technologies, workforce management, forecasting & analytics, and Contact Centre as a Service. Thrive in cross-functional, Agile Scrum environments. Experience with Salesforce Commerce Cloud. Care deeply about building guest-first experiences.
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