Product Manager – Guest Support

Posted via LinkedIn Recruiter (not a company profile)

Posted 4 weeks ago

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About the role

  • Product Manager for Guest Support at lululemon in Vancouver. Requires 3-5+ years PM experience with customer service/CRM technologies and Agile Scrum environments.

Responsibilities

  • Product Manager – Guest Support role at lululemon focused on building guest-first experiences. The position involves working with customer service/CRM technologies, workforce management, forecasting & analytics, and Contact Centre as a Service solutions.

Requirements

  • Have 3–5+ years of product management experience, with an emphasis on customer service or workforce management applications. Have experience with customer service / CRM technologies, workforce management, forecasting & analytics, and Contact Centre as a Service. Thrive in cross-functional, Agile Scrum environments. Experience with Salesforce Commerce Cloud. Care deeply about building guest-first experiences.

Job type

Contractor

Experience level

Mid level

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Salesforce Commerce CloudCRM technologiesworkforce management systemsforecasting & analytics toolsContact Centre as a Service

Location requirements

Linkedin Recruiter PostVancouverBritish Columbia Vancouver

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