Senior Software Project Manager leading Scaled Agile software, firmware, and hardware integration at SCIEX. Delivering predictable device - development outcomes for life - science customers.
LP
Service Delivery Manager
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 months ago
About the role
- Hiring a Service Delivery Manager with 15+ years in Microsoft tech stacks and banking experience to oversee service delivery and client satisfaction.
Responsibilities
- The Service Delivery Manager will be responsible for managing service delivery processes including incident, problem, change, and service level management. They will build and maintain client relationships, manage expectations, ensure client satisfaction, and coordinate resources and timelines. The role requires a continuous improvement mindset and proactive identification of process enhancements.
Requirements
- 15+ years of experience in application support on Microsoft tech stacks like Windows and .NET with good understanding of IT systems and infrastructure • Worked in the banking industry. • Strong understanding of service management principles, frameworks (e.g., ITIL), and best practices to enable efficient and effective service delivery. This includes incident management, problem management, change management, and service level management. • Strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process. • Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables. • Adept at analyzing complex situations, identifying problems, and proposing effective solutions. • Should have a mindset of continuous improvement. • Should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
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