Providing Insurtech training to customers nationwide while developing tailored training materials. Collaborating internally and managing training sessions effectively.
Responsibilities
Provide nationwide system training to our new and existing customers
Develop training materials to coincide with system upgrades
Design bespoke training courses to cater to individual client needs
Develop colleagues by conducting application training for new joiners and internal workshops when required
Proactively manage your workload between training sessions
Promote best practice on the application at all times
Requirements
2 or more years of experience as an insurance broker or using Broker Management Systems in Canada
Fluent in both English and French to effectively connect with clients across the nation
Outstanding communication skills and patience when explaining processes to users with a diverse range of abilities
A logical approach to providing multiple solutions to client issues
The ability to quickly learn and adapt to functionality changes and new concepts
Flexible approach to scheduling and delivery to accommodate high priority changes to projects
The ability to work autonomously with high levels of proactivity, initiative and motivation
Although most training will be conducted virtually, be prepared where required to travel across Canada to deliver training to new and existing customers
Benefits
20 paid holiday days each year, increasing to 25 years over 5 years of service
100% employer paid benefits after three months on the job
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
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