Manager leading instructional design for Caseware’s global audit and accounting software education. Building scalable learning content, governance standards, and customer adoption programs.
About the role
- Providing Insurtech training to customers nationwide while developing tailored training materials. Collaborating internally and managing training sessions effectively.
Responsibilities
- Provide nationwide system training to our new and existing customers
- Develop training materials to coincide with system upgrades
- Design bespoke training courses to cater to individual client needs
- Develop colleagues by conducting application training for new joiners and internal workshops when required
- Proactively manage your workload between training sessions
- Promote best practice on the application at all times
Requirements
- 2 or more years of experience as an insurance broker or using Broker Management Systems in Canada
- Fluent in both English and French to effectively connect with clients across the nation
- Outstanding communication skills and patience when explaining processes to users with a diverse range of abilities
- A logical approach to providing multiple solutions to client issues
- The ability to quickly learn and adapt to functionality changes and new concepts
- Flexible approach to scheduling and delivery to accommodate high priority changes to projects
- The ability to work autonomously with high levels of proactivity, initiative and motivation
- Although most training will be conducted virtually, be prepared where required to travel across Canada to deliver training to new and existing customers
Benefits
- 20 paid holiday days each year, increasing to 25 years over 5 years of service
- 100% employer paid benefits after three months on the job
- Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
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