Customer Engineer leading technical discovery, demos, and solution design for Federato’s AI - native insurance platform. Supporting carriers and MGUs from presales through post - sale handoff.
About the role
- Presales Consultant demonstrating Ada’s AI customer service platform across chat, email, and voice. Partnering with sales teams on technical discovery, demos, evaluations, and deal scoping.
Responsibilities
- Partner with Account Managers and Account Executives to run discovery with customer service leaders
- Uncover operational challenges and demonstrate AI-agent capabilities across chat, email, and voice
- Design automation-first solutions for complex deals
- Help clients identify how generative AI fits their businesses
- Take technical ownership from discovery through technical scoping
- Create custom, prospect-branded demos and reusable demo assets
- Lead technical evaluations and proofs of concept
- Provide clear technical scoping handoffs to Professional Services
- Own technical answers to RFPs and security questionnaires
- Grow technical win rate, influenced pipeline, and closed ARR
- Communicate recurring product gaps to Product and Engineering teams
Requirements
- 3-5 years in presales, solutions consulting, or presales engineering
- Proven track record of winning deals by communicating value and differentiation
- Strong understanding of AI technologies, including LLMs and generative models, and their business applications
- Technical proficiency with APIs, SaaS platforms (e.g. Salesforce, Shopify, Zendesk, HubSpot), and integration methodologies
- Exceptional communication, storytelling, and relationship-building skills
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
- Benefits and perks apply to full-time, permanent employees.
Job title
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Experience level
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Degree requirement
No Education Requirement
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