About the role

Jr. IT Operations Specialist providing IT support for Aecon's infrastructure projects. Responsible for day-to-day operational IT support and setup for project offices and job sites.

Responsibilities

Support key offices and job sites as assigned.
Provide remote and in person IT support to all end users as needed day-to-day.
Setup and deployment of equipment, making CMDB updates as necessary.
Design and manage job site setups, engaging other internal teams and vendors as necessary.
Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc.
Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization.
Oversee proper reclaim and decommissioning of IT equipment.
Supporting projects as necessary.
Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites.
Participate in the creation of estimates for all new project job sites.
Follow and support Aecon’s IT policies, procedures and guidelines.

Degree or diploma related to Information Services or equivalent work experience.
Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software.
Familiarity with ITIL is considered an asset.
Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune.
Experience with setup, deployment and support/management of large printer fleets.
Experience with setup, deployment and support of meeting room/video conference technology.
Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC).
Ability to clearly communicate technical concepts to non-technical people.
Excellent customer service skills.
Technical knowledge in computer hardware and software configuration.
Multitasking skills to work in a fast-paced environment.
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
Due to the nature of work conducted on this project, Canadian citizenship and security clearances must be met for employment.

Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs) , to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.