Field Service Engineer installing, maintaining, and troubleshooting Alcon medical devices across Alberta, Saskatchewan, and Manitoba. Supporting hospitals and customers through field service, technical advice, and maintenance contracts.
About the role
- Field Service Engineer providing technical support for advanced medical devices in Canada. Supporting product maintenance, installations, and customer satisfaction in Alberta, Saskatchewan, and Manitoba.
Responsibilities
- Perform corrective and preventive maintenance, make improvements, and carry out system upgrades and installations.
- Establish and maintain a high level of customer satisfaction.
- Respond promptly to customer concerns and resolve issues related to quality assurance and medical safety.
- Manage the daily schedule while maintaining accurate and timely communication with customers, dispatchers, managers, and regional and cross-functional teams.
- Complete all administrative responsibilities accurately and on time.
- Assist the sales team, clinical team, and internal team, including other on-site service representatives, as needed.
- Manage inventory, maintain accurate records, and promptly return unused and defective parts.
- Promote and sell maintenance contract offerings to customers and assist the sales team in selling maintenance contracts within the assigned territory, as needed.
Requirements
- Associate degree in electronics or an equivalent combination of education and experience.
- Strong background in electronics, electricity, and mechanics.
- Willingness to work a variable schedule on short notice to meet customer demand.
- Proficiency in Excel, PowerPoint, MS Teams, SharePoint.
- Ability to lift up to 50 pounds (tools, spare parts, etc.).
- Valid driver’s license with a clean driving record for the past three years.
- Excellent verbal and written communication skills.
- Proven experience in exceptional customer service.
- Ability to multitask, prioritize, and plan work-related activities.
- Problem-solving skills, analytical thinking, and professional communication in a fast-paced, high-pressure, customer-focused environment.
- Self-motivated, able to travel and work independently with minimal supervision.
- Two years of hands-on experience with advanced medical devices and medical lasers.
- Proven technical support skills and effective decision-making abilities.
- Experience connecting medical devices to hospital networks.
- Working knowledge of ServiceMax/Salesforce.
Benefits
- Health
- Life
- Retirement
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
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