Claims Representative I managing mild to moderate Accident Benefits claims for Intact. Ensuring exceptional claims journey and timely investigations in a hybrid work model.
About the role
- Claims Service Representative responsible for obtaining first notice of loss reports for auto and property claims. Involves handling customer inquiries and updating claim information in a remote setting.
Responsibilities
- Obtain first notice of loss reports for non-complex auto and property claims through an Express Claim Center.
- Handle customer questions about processes, policies, and next steps; update claim information accordingly.
- May schedule inspections, dispatch mitigation vendors or contractors to customer property, or arrange temporary housing as needed.
- Contact, or receive contact from, customers and other claim-related third parties to obtain and provide necessary file information in compliance with quality and process standards.
- Receive, screen, and route incoming telephone calls and other electronic correspondence.
- Take first notice of loss claims, explain the basic claim process, and provide general information to customers.
- Retrieve, print, fax, or mail supporting documentation to vendors or others as directed.
- Handle claim files (locate/request files, file paperwork, reconstruct missing files, correct misfiled documents, forward to other offices, etc.).
- Perform clerical duties, including data entry, filing paper documents, managing email and calendars, and word processing.
Requirements
- Minimum 1 year of customer service experience.
- Strong oral and written communication skills; multilingual ability preferred. This role requires bilingual proficiency in English and French.
- Proven ability to deliver exceptional customer service.
- Ability to work effectively under pressure and manage high volumes while completing tasks efficiently.
Benefits
- Flexible work arrangements.
- Employee discounts (15% on auto and property insurance, plus discounts on many other products and services).
- Good Office program (receive up to $400 back after purchasing office equipment).
- Student Loan Payment Matching Program for government student loans.
- Comprehensive retirement savings program with employer-matched contributions.
- Annual wellness allowance to support employee health and wellbeing.
- Personal days.
- Tuition reimbursement.
- Opportunities to work within the community and participate in giving back.
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