Insurance claims agent handling automobile and property claims for Beneva and L’Unique. Opening claim files, assessing coverage, confirming liability, and coordinating vehicle services.
About the role
- Claims Service Representative responsible for obtaining first notice of loss reports for auto and property claims at Allstate Canada. Engage with customers and provide exceptional service through the Express Claim Center.
Responsibilities
- Obtain first notice of loss reports for non-complex auto and property claims through an Express Claim Center.
- Handle customer questions on process, policies, and next steps.
- Update claim information.
- Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers.
- Handle inquiry calls for both Auto and Property customers, making decisions on claims.
- Provide exceptional Customer Experience based on claims service and quality standards.
- Responding to customers with empathy, care and concern.
- Secure and accurately document all details concerning a loss.
- Explain claim process and next steps as necessary.
- Set up Method of Inspections and/or Emergency Services where required.
Requirements
- 1 year of customer service experience
- Competency in oral and written communication
- Skilled in providing exceptional customer service
- Able to work under pressure and high volumes completing tasks efficiently
Benefits
- Flexible Work Arrangements.
- Employee discounts (15% on auto and property insurance, plus many other products and services).
- Good Office program (receive up to $400 back after purchasing office equipment).
- Student Loan Payment Matching Program for Government Student loans.
- Comprehensive Retirement Savings Program with employer matched contributions.
- Annual Wellness allowance to support employees with improving health and wellbeing.
- Personal days.
- Tuition Reimbursement.
- Working within the community and giving back.
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