Claims Representative I managing mild to moderate Accident Benefits claims for Intact. Ensuring exceptional claims journey and timely investigations in a hybrid work model.
About the role
- Claims Service Representative responsible for obtaining first notice of loss reports for auto and property claims at Allstate Canada. Engage with customers and provide exceptional service through the Express Claim Center.
Responsibilities
- Obtain first notice of loss reports for non-complex auto and property claims through an Express Claim Center.
- Handle customer questions on process, policies, and next steps.
- Update claim information.
- Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers.
- Handle inquiry calls for both Auto and Property customers, making decisions on claims.
- Provide exceptional Customer Experience based on claims service and quality standards.
- Responding to customers with empathy, care and concern.
- Secure and accurately document all details concerning a loss.
- Explain claim process and next steps as necessary.
- Set up Method of Inspections and/or Emergency Services where required.
Requirements
- 1 year of customer service experience
- Competency in oral and written communication
- Skilled in providing exceptional customer service
- Able to work under pressure and high volumes completing tasks efficiently
Benefits
- Flexible Work Arrangements.
- Employee discounts (15% on auto and property insurance, plus many other products and services).
- Good Office program (receive up to $400 back after purchasing office equipment).
- Student Loan Payment Matching Program for Government Student loans.
- Comprehensive Retirement Savings Program with employer matched contributions.
- Annual Wellness allowance to support employees with improving health and wellbeing.
- Personal days.
- Tuition Reimbursement.
- Working within the community and giving back.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Claims Service Representative responsible for obtaining first notice of loss reports for auto and property claims. Involves handling customer inquiries and updating claim information in a remote setting.
Senior Claims Specialist managing complex casualty claims at Aviva Canada. Mentoring team members and collaborating on strategic insights to improve performance and customer service.
Claims Specialist managing Accident Benefit disputes at TD Insurance. Delivering optimal client experience while ensuring fair resolutions to claims.
Claims Adjuster - Auto managing insurance claims for Intact. Handling client inquiries and assessing claims in St. John's, Newfoundland and Labrador, or nearby provinces.
Individual Disability Claims Analyst evaluating and managing disability claims for clients' financial security. Ensure professionalism and accountability in client interactions while supporting life events.
Property Claims Representative at MutualONE Insurance managing the claims process. Responsible for investigation, evaluation, and settlement of claims in a hybrid work environment.
Claims Adjuster handling property damage casualty claims for customers over the phone. Evaluating claims and guiding customers through the process in a hybrid work model.
Lifestyle Claims Adjuster at Aviva managing claims for watercrafts and RVs. Delivering exceptional customer experiences and ensuring timely claim resolutions.
Bilingual Claims Adjuster I managing accident benefit claims for customers in Canada. Collaborating with various stakeholders to ensure timely response and support throughout the claims process.