Senior Manager overseeing technology risk and controls for RBC, Canada’s largest bank. Leading control testing, risk assessments, remediation, and executive reporting across GFT.
About the role
- Risk quality specialist auditing insurance sales transactions for Allstate Canada. Providing compliance insights, coaching, and process improvements across remote Canadian operations.
Responsibilities
- Independently audit new business transactions, support activities, and operational processes
- Apply standardized audit methodologies and evaluation criteria
- Assess compliance with internal policies, regulatory requirements, risk frameworks, and quality standards
- Review documentation and policy records for completeness, accuracy, and procedural adherence
- Identify conduct risks, non-compliance, emerging risks, and control weaknesses; escalate significant findings
- Provide objective, evidence-based feedback to frontline teams and leaders
- Support coaching and development initiatives for new agents and identify performance improvement opportunities
- Maintain accurate audit documentation for traceability, governance, and reporting
- Deliver actionable, data-driven insights supporting decisions and continuous improvement
- Support process improvements and quality enhancement initiatives
- Partner with operational, compliance, risk management, and business stakeholders
- Contribute to audit tools, evaluation frameworks, and quality standards
- Participate in calibration sessions to ensure consistency across quality reviews
Requirements
- Demonstrated experience in quality assurance, auditing, compliance, or risk oversight within insurance operations
- Ability to independently audit new business policies and customer files using standardized criteria
- Sound judgment, objectivity, confidentiality, and integrity
- Strong analytical capability to identify trends, control gaps, and emerging risks
- Ability to translate findings into clear, actionable insights
- Experience providing constructive, evidence-based feedback to agents and managers
- Understanding of regulated service or sales environments, conduct risk, and quality control expectations
- Effective stakeholder management and collaboration skills
- High accuracy, organization, and professionalism in audit documentation, findings, and reporting
- Understanding of audit methodologies and quality assurance techniques
- Ability to interpret policies, procedures, and regulatory requirements
- Proficiency with data analysis and reporting tools, including Excel and Power BI
Benefits
- Workplace accommodations available through Allstate Canada Group policies and practices
- Compensation range of $65,900.00–$92,900.00 annually
- Opportunity for skills development and career growth
- Innovative work environment encouraging employees to explore ideas
- Meaningful work supporting customers, clients, and communities
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