About the role

Risk quality specialist auditing insurance sales transactions for Allstate Canada. Providing compliance insights, coaching, and process improvements across remote Canadian operations.

Responsibilities

Independently audit new business transactions, support activities, and operational processes
Apply standardized audit methodologies and evaluation criteria
Assess compliance with internal policies, regulatory requirements, risk frameworks, and quality standards
Review documentation and policy records for completeness, accuracy, and procedural adherence
Identify conduct risks, non-compliance, emerging risks, and control weaknesses; escalate significant findings
Provide objective, evidence-based feedback to frontline teams and leaders
Support coaching and development initiatives for new agents and identify performance improvement opportunities
Maintain accurate audit documentation for traceability, governance, and reporting
Deliver actionable, data-driven insights supporting decisions and continuous improvement
Support process improvements and quality enhancement initiatives
Partner with operational, compliance, risk management, and business stakeholders
Contribute to audit tools, evaluation frameworks, and quality standards
Participate in calibration sessions to ensure consistency across quality reviews

Demonstrated experience in quality assurance, auditing, compliance, or risk oversight within insurance operations
Ability to independently audit new business policies and customer files using standardized criteria
Sound judgment, objectivity, confidentiality, and integrity
Strong analytical capability to identify trends, control gaps, and emerging risks
Ability to translate findings into clear, actionable insights
Experience providing constructive, evidence-based feedback to agents and managers
Understanding of regulated service or sales environments, conduct risk, and quality control expectations
Effective stakeholder management and collaboration skills
High accuracy, organization, and professionalism in audit documentation, findings, and reporting
Understanding of audit methodologies and quality assurance techniques
Ability to interpret policies, procedures, and regulatory requirements
Proficiency with data analysis and reporting tools, including Excel and Power BI

Workplace accommodations available through Allstate Canada Group policies and practices
Compensation range of $65,900.00–$92,900.00 annually
Opportunity for skills development and career growth
Innovative work environment encouraging employees to explore ideas
Meaningful work supporting customers, clients, and communities