Support Software Engineer debugging and improving Replicant’s AI - powered customer - service platform in production. Investigating incidents across agents, telephony, integrations, APIs, and TypeScript systems.
About the role
- Staff Software Engineer owning AlphaSense’s entity data platform. Building reliable AI-assisted systems for ingesting, resolving, and delivering trusted market intelligence data.
Responsibilities
- Own the architecture and evolution of a major area of the entity data platform
- Design systems that ingest and serve large volumes of heterogeneous vendor data at scale with high reliability, freshness, and accuracy
- Reduce manual validation overhead through AI-assisted resolution, confidence scoring, provenance, and deterministic matching rules
- Establish contracts for correctness and traceability, including source attribution and entity matching/creation rationale
- Balance AI-driven and rules-based approaches to improve reliability and explainability
- Deliver end-to-end integrations across ingestion, matching, entity generation, and delivery
- Respond to production incidents and improve observability and reliability through iterative hardening
- Set engineering standards, mentor engineers, and partner with product and downstream consumers on quality bars and success metrics
Requirements
- 8+ years building and operating large-scale production systems
- Proven experience with data ingestion, entity resolution, matching, or normalization at scale
- Deep expertise in one or more of: distributed systems, data pipelines, reference data platforms, platform engineering, or AI-powered classification and validation
- Strong code, system design, and architecture pattern skills
- Ability to design trustworthy systems combining probabilistic (AI) and deterministic approaches
- Delivery excellence, including incident response, observability, and reliability improvements
- Effective use of AI, testing, automation, and tooling
- Track record of setting standards, driving technical decisions, and elevating peers through documentation and mentoring
- Experience evolving or re-platforming live systems with many downstream consumers
- Preferred: experience with company or financial reference data, vendor reconciliation, provenance, lineage, confidence-scoring, quarantine/resolution workflows, integrating new data vendors end to end, and cloud-native architectures/internal platforms
Benefits
- Equity may be offered
- Generous benefits program
- Reasonable accommodation for qualified employees with protected disabilities, as required by applicable laws
- Equal-opportunity work environment
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