Software Developer building Splunk AI Canvas’s React, cloud, and agentic AI experiences. Developing secure workflows that help customers investigate and act on data.
About the role
- Support Software Engineer debugging and improving Replicant’s AI-powered customer-service platform in production. Investigating incidents across agents, telephony, integrations, APIs, and TypeScript systems.
Responsibilities
- Own bugs, issues, and enhancement requests for production bots and products
- Handle escalations that frontline Support Engineers cannot resolve independently
- Assess platform health across AI Agent behavior and configuration, Conversation Intelligence, telephony, SSO, authentication, integrations, APIs, LLM prompting, and legacy TypeScript FSM AI Agents
- Investigate root causes across logs, code, and internal tooling
- Design, implement, test, and ship fixes using agentic coding tools
- Serve as the primary customer contact for live issues
- Gather and confirm requirements and coordinate customer testing
- Provide technical context and guidance to frontline Support Engineers
- Build and maintain internal investigation, fix, and enhancement tools
- Escalate customer feedback to Product
- Adhere to team SLAs and support metrics
Requirements
- Comfortable reading unfamiliar code, tracing logs, and reasoning across a broad technical surface area
- Experience with production debugging, distributed systems, REST APIs, and authentication such as OAuth 2.0
- Proficiency with agentic coding tools such as Claude Code, Cursor, or equivalent
- Comfortable maintaining legacy TypeScript code
- Ability to gather requirements directly from customers, confirm reproduction steps, coordinate tests, and explain fixes in plain language
- Nice to have: experience with LLM prompting or debugging conversational AI/voice systems
- Nice to have: experience with Salesforce, Zendesk, or Jira
- Nice to have: experience building internal tooling or automations that reduced manual engineering or support load
Benefits
- Company-wide offsites and smaller team gatherings
- Conferences, books, and courses funded through a tech and learning stipend
- Remote work by design
- Flexible vacations
- Paid sabbatical after 5 years
- Comprehensive benefits
- Physical and mental well-being stipend
- Equity ownership in the company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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