Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Mechanical Claims Adjuster handling automobile claims for Sym-Tech Dealer Services. Appraising and estimating loss and damage associated with mechanical automobile claims.
Responsibilities
- The Bilingual Mechanical Claims Adjuster is accountable for appraising and estimating loss and damage associated with mechanical automobile claims through auditing of submitted claims (electronic or paper), digital photos and attached estimates.
- Review customer’s warranty contract information including previous notes and previous claims to determine if the new claim repairs are covered under the contract.
- Take repair facility calls regarding claim submissions, questions or concerns.
- Determine specific failure, procedures used to determine failure and discuss part and labour pricing.
- Determine whether an independent inspection is required.
- Determine preferred method of repair based on pricing and remaining warranty.
- Verify parts prices for labour times through nationally published labour time guides.
- Authorize repairs, towing, and requested qualifying rental cars after all required procedures have been completed.
- Assist dealers in handling unsettled claims by consulting with service personnel or customers.
- Provide timely and effective communication of decisions to claimants and/or team.
- Meet productivity objectives set by the department in terms of average handle time, average first response time, service levels, and overall adherence to company service guidelines.
- Treat each customer encounter with best-in-class customer service.
Requirements
- Minimum of 5 years of automotive mechanical repair experience is preferred.
- Fully bilingual in both French and English (written and spoken).
- Excellent written and verbal communication and negotiation skills.
- Automotive Service Technician/Motor Vehicle Mechanics license preferred but not mandatory.
- Intermediate computer skills including: MS Word, Excel and Outlook.
- Familiarity with nationally published labour time electronic guides such as Alldata and Mitchell Pro Demand.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions.
- Ability to read, analyze, and interpret general business correspondence and technical procedures.
- Ability to work independently and in a team environment.
- Ability to travel to the office from time to time.
Benefits
- A fun, fast paced culture
- Opportunities to grow and develop your career
- On-going industry training programs and professional development opportunities
- A workplace that supports workplace diversity, equity, and inclusion
- A strong promoter of women in the automotive industry
- The chance to work with some of the best in the business!
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Degree requirement
No Education Requirement
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