Bilingual Claims Supervisor managing a team of analysts handling Accident & Health claims. Overseeing claims strategy, service delivery, and compliance as part of AIG's claims operations.
About the role
- Bilingual Observability Consultant at Arctiq, guiding client engagements and delivering digital transformation solutions. Collaborating with partners and mentoring teams for advanced observability strategies.
Responsibilities
- Guide end-to-end client involvement, covering opportunity identification, proposal processes, architecture and design, and project delivery.
- Follow industry standards, delivering top-tier solutions to our valued customers.
- Monitor client’s critical application performance and availability.
- Summarize and review performance trends in operations status meetings.
- Assist client staff in the troubleshooting and root-cause diagnosis of performance issues.
- Develop innovative solutions, architectures, proof of concepts, demo/lab environments, and compelling business cases.
- Showcase the benefits of digital transformation programs and the adoption of cutting-edge solutions.
- Work closely with the Project Management Office (PMO) to provide visibility into project delivery scope, timelines, and expectations.
- Ensure the delivery of high-quality projects on time and within budget.
- Collaborate with Partner and Marketing teams to develop content, including sales collateral, blog posts, podcasts, and live workshops.
- Present at company and partner events, contributing to thought leadership in the industry.
- Provide mentorship and coaching to junior team members, fostering professional development.
- Actively participate in professional associations, industry events, and community engagements, contributing intellectual property (IP) development.
- Keep abreast of industry trends and technology developments by maintaining partner certifications and actively participating in technology events.
Requirements
- Over 3 years of experience deploying, configuring, and optimizing observability platforms such as Dynatrace, Datadog, AppDynamics, New Relic, Splunk, and Elastic Stack.
- Strong understanding of distributed tracing, log aggregation, and metrics monitoring in microservices architectures.
- Over 2 years of experience with IAC, automation and configuration management solutions, utilizing tools like Ansible, Terraform, Octopus Deploy, AWS Config, and Azure Automation & Control.
- Expertise in defining SLOs, SLIs, and error budgets to align performance with business goals.
- Experience in Site Reliability Engineering/Systems Engineering/DevOps role is required.
- Experience integrating Observability with cloud platforms (AWS, Azure, GCP) to monitor cloud-native infrastructure and services.
- Familiar with Dynatrace Security Monitoring to identify vulnerabilities and ensure compliance with industry standards.
- Demonstrated and applied experience in establishing and delivering complex projects, showcasing a track record of successful implementations.
- Skilled at coding and scripting languages, including but not limited to Python, Ruby, Perl, Bash, and Typescript.
Benefits
- Equal opportunity employer.
- Accommodations available throughout the interview process.
- Inclusive work environment welcoming members of all backgrounds and perspectives.
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