Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Bilingual Observability Consultant at Arctiq, guiding client engagements and delivering digital transformation solutions. Collaborating with partners and mentoring teams for advanced observability strategies.
Responsibilities
- Guide end-to-end client involvement, covering opportunity identification, proposal processes, architecture and design, and project delivery.
- Follow industry standards, delivering top-tier solutions to our valued customers.
- Monitor client’s critical application performance and availability.
- Summarize and review performance trends in operations status meetings.
- Assist client staff in the troubleshooting and root-cause diagnosis of performance issues.
- Develop innovative solutions, architectures, proof of concepts, demo/lab environments, and compelling business cases.
- Showcase the benefits of digital transformation programs and the adoption of cutting-edge solutions.
- Work closely with the Project Management Office (PMO) to provide visibility into project delivery scope, timelines, and expectations.
- Ensure the delivery of high-quality projects on time and within budget.
- Collaborate with Partner and Marketing teams to develop content, including sales collateral, blog posts, podcasts, and live workshops.
- Present at company and partner events, contributing to thought leadership in the industry.
- Provide mentorship and coaching to junior team members, fostering professional development.
- Actively participate in professional associations, industry events, and community engagements, contributing intellectual property (IP) development.
- Keep abreast of industry trends and technology developments by maintaining partner certifications and actively participating in technology events.
Requirements
- Over 3 years of experience deploying, configuring, and optimizing observability platforms such as Dynatrace, Datadog, AppDynamics, New Relic, Splunk, and Elastic Stack.
- Strong understanding of distributed tracing, log aggregation, and metrics monitoring in microservices architectures.
- Over 2 years of experience with IAC, automation and configuration management solutions, utilizing tools like Ansible, Terraform, Octopus Deploy, AWS Config, and Azure Automation & Control.
- Expertise in defining SLOs, SLIs, and error budgets to align performance with business goals.
- Experience in Site Reliability Engineering/Systems Engineering/DevOps role is required.
- Experience integrating Observability with cloud platforms (AWS, Azure, GCP) to monitor cloud-native infrastructure and services.
- Familiar with Dynatrace Security Monitoring to identify vulnerabilities and ensure compliance with industry standards.
- Demonstrated and applied experience in establishing and delivering complex projects, showcasing a track record of successful implementations.
- Skilled at coding and scripting languages, including but not limited to Python, Ruby, Perl, Bash, and Typescript.
Benefits
- Equal opportunity employer.
- Accommodations available throughout the interview process.
- Inclusive work environment welcoming members of all backgrounds and perspectives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual insurance service associate supporting RBC life and health policy clients. Answering calls and emails, explaining policies, and resolving client concerns.
Spécialiste bilingue des conflits au cabinet d’avocats canadien McCarthy Tétrault. Gérant les recherches de conflits, l’ouverture de dossiers, la conformité KYC/AML et les données de facturation.
Spécialiste bilingue des conflits pour McCarthy Tétrault, cabinet d’avocats canadien. Gestion des vérifications de conflits, dossiers clients, conformité KYC/AML et lettres de mandat à Montréal.
Bilingual client relations specialist supporting Transamerica’s Canadian WFG insurance and financial - services field operations. Resolving escalated issues, handling high - volume inquiries, and guiding users across operational systems.
Bilingual collections specialist recovering overdue residential and commercial mortgage payments for Equitable Bank. Negotiating payment arrangements, managing delinquent accounts, and coordinating loan servicing.
Bilingual Contact Centre Representative supporting TD, a major North American bank, with credit - card and banking inquiries. Resolving issues, recommending products, and delivering compliant customer service in a hybrid role.
Bilingual BDC Representative converting high - volume automotive dealership leads into Sales and Service appointments for Optimy.ai. Using AI tools, CRM platforms, calls, texts, emails, and chat to drive lead conversion.
Bilingual Claims Service Representative handling first - notice - of - loss calls for Allstate Canada’s auto and property insurance customers. Explaining claim processes, gathering information, and coordinating inspections or emergency services remotely.
Bilingual Reimbursement Specialist supporting coverage requests, case coordination, and reimbursement resolution. Cencora connects pharmaceutical manufacturers, providers, and patients to needed therapies.