Field Service Technician

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About the role

  • Field Service Technician applying technical skills to maintain and repair Arjo products in a healthcare setting. Supporting customer operations for mobility challenges while promoting service agreements.

Responsibilities

  • Scheduling and providing preventative maintenance and repair services at healthcare facilities.
  • Effectively promoting and sell Arjo service agreements and products.
  • Supervising equipment installation and/or performing uncrate and assembly services.
  • Instructing customer’s personnel in the operation and proper use of the equipment.
  • Assisting sales personnel in marketing all Arjo equipment (joint calls, in-services, sales leads).
  • Maintaining an organized parts inventory in a clean Company vehicle.
  • Deliver and retrieve medical equipment, including loading and unloading.
  • Prepare, clean and process equipment to quality standards.
  • Complete required onsite documentation with medical staff.
  • Provide safe-use instruction and professional customer service at all times.

Requirements

  • Undergraduate degree in a technical field or equivalent experience.
  • A minimum of three (3) years of field based electromechanical repair and maintenance experience.
  • A minimum of three (3) years of face to face technical customer service experience.
  • A minimum of three (3) years of sales and/or promotion of service products experience.
  • Good verbal and written communication skills.
  • Strong diagnostic, troubleshooting and technical repair skills.
  • Ability to travel to multiple customer sites on a regular basis, including overnight stays when needed.

Benefits

  • Full Benefit Coverage – medical, dental, vision, life insurance
  • Registered Pension Plan (RPP) - 4.5% company contribution plus a 20% match of voluntary employee contributions
  • Education Assistance Program
  • December 24 and your birthday as extra paid days off
  • Statutory Holiday Substitution Program
  • Volunteer Time Off Program – paid time off to volunteer
  • Participation in social and wellness events
  • Paid Training and Development -We support the development and growth of our employees through constant training opportunities.

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$65,000 - CA$85,000 per year

Degree requirement

Associate's Degree

Tech skills

Assembly

Location requirements

OnsiteThunder BayCanada

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