About the role

Ashby implementation specialist launching configurable recruiting SaaS for enterprise customers. Managing complex onboarding projects, integrations, change adoption, and customer time to value.

Responsibilities

Manage and execute end-to-end implementations of Ashby’s solution for new Strategic, predominantly Enterprise, customers
Develop and execute implementation plans to provide a positive customer experience and expedited time to value
Define project work, align stakeholders, communicate project plans, and deliver results according to agreed expectations
Manage several complex implementation and onboarding projects concurrently
Track teams and milestones to keep implementations on schedule
Serve as the customer’s proactive guide and advocate throughout implementation
Understand customer needs and tailor implementations to specific requirements
Navigate change management and help customers adopt new systems and approaches
Advise customers on software usage best practices to ensure optimal value
Identify thematic customer opportunities and improve internal processes
Partner with Customer Success, Sales, Product, Engineering, and Operations stakeholders
Use metrics and analytics to inform decisions and measure success
Coach and teach customers to help them grow

At least 2 years of experience owning implementations for a complex SaaS product
Extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS organization
Experience defining work, aligning stakeholders, communicating project plans, tracking milestones, and delivering results
Ability to work effectively in a remote-first setting
Ability to travel less than 10% as needed for strategic customer engagements
Strong understanding of complex, configurable B2B SaaS products and technical intricacies
Experience with multi-step workflows, several core workflows, and integrations with other systems
Experience navigating change management processes and helping customers adapt to new systems
Ability to advise customers on software best practices
Strong customer-facing, technical, analytical, and interpersonal capabilities
Clear and precise communication; ability to distill complex concepts into simple themes
Problem-solving and critical-thinking skills
Process and workflow improvement experience
Detail-oriented and technically proficient
Data-driven approach using metrics and analytics
Adaptability in a fast-paced, evolving environment
Ability and enthusiasm to coach customers
Ashby or ATS experience is a plus, not required

Competitive compensation
Equity / stock options
10-year exercise window for stock options
Unlimited PTO; four weeks recommended per year
Twelve weeks of fully paid family leave in the US
Generous equipment, software, and office furniture budget
$100/month education budget
More expensive educational items such as conferences covered with manager approval
High-quality work environment with time to do things the right way
Product and customer experience employees can be proud of