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About the role

  • Account Manager growing enterprise customer revenue for Mosaic AI’s configurable technical-support platform. Driving module adoption, renewals, ROI cases, and executive expansion strategies.

Responsibilities

  • Manage and grow a portfolio of enterprise customers
  • Drive expansion through new module adoption and cross-department penetration
  • Build value cases from customer data and lead consultative, outcome-focused conversations with business and technical leaders
  • Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
  • Partner with Customer Success to ensure customers achieve measurable value
  • Work with Product and Marketing to sharpen positioning and go-to-market strategy based on account insights
  • Forecast expansion opportunities accurately and maintain high renewal rates
  • Help write the account management playbook, with an eye toward growing into a leadership role as the team scales

Requirements

  • 5+ years in Account Management or Expansion Sales within B2B SaaS
  • Track record of driving upsells, renewals, and multi-threaded deal cycles
  • Experience building business cases or ROI models from customer data
  • Strong business acumen and comfort engaging executive stakeholders
  • Entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
  • Experience selling AI, automation, or technical SaaS products is a plus

Benefits

  • No explicit benefits, perks, or compensation extras stated

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridTorontoCanada

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