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Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Coordinator for ASSA ABLOY's Global Solutions division in Canada. Facilitating Traka solution deployments and managing detailed project administration with customers.
Responsibilities
- Responsible for project creation and detailed project administration within Traka Commercial Systems (Salesforce/ServiceMax/QuickBooks).
- Facilitate project planning meetings and coordinate internal and external resources to achieve project goals on time and on budget.
- Review technical specifications and blueprints for system hardware installations.
- Act as the central point of receipt of all Project documentation such as completed Pre-Installation and Health & Safety forms, and to ensure that all of these documents are checked for detail and accuracy.
- Responsible for logging any issues that arise during the Project lifecycle including sales quoting, operational shortfalls and resource restrictions.
- Maintain correct and accurate cost accounting on projects.
- Create and maintain Gantt charts for large deployment projects/programs using tools including Smartsheet.
- Administer end of project closeout review calls with customers with a goal of achieving 100% satisfaction from the customer.
- Create and maintain reports and dashboards within Salesforce CRM for management team.
- Ensures all safety requirements and departmental accountability procedures are followed.
- Convey a sense of professionalism, fairness, and concern for customers, labor and management.
Requirements
- Exceptional communication skills
- Exceptional planning and organizational skills
- Exceptional customer service skills
- Good time management skills
- Experience with Salesforce or an equivalent CRM package
- Experience with Project Management and collaboration tools such as Smartsheet, JIRA, Confluence, Trello
- Advanced proficiency with MS Office products
- Bilingual in English and French, REQUIRED
- Ideally located in Eastern Canada
Benefits
- Generous and competitive total rewards package.
- Comprehensive and career-development resources to expand your skills and maximise your potential.
- Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.
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Sr. Project Manager
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