Bilingual Patient Services Specialist supporting patients and healthcare providers in reimbursement activities. Fully remote role focused on enhancing patient experiences and administrative tasks in healthcare.
About the role
- Spécialiste bilingue en apprentissage et perfectionnement contribuant à la culture d'apprentissage chez Aviso. Élaborant des initiatives de formation pour les employés dans le secteur financier.
Responsibilities
- Conduct training needs assessments to identify specific learning requirements and recommend relevant, sustainable learning opportunities. Outline training frameworks and recommend appropriate delivery methods based on effectiveness, such as e-learning, instructor-led training, interactive learning, demonstrations and hands-on activities.
- Develop training programs in collaboration with team members, colleagues and subject-matter experts, including facilitator guides, e-learning modules, videos, practical exercises, job aids and assessment materials.
- Liaise with subject-matter experts as needed throughout the design and development process to validate content.
- Facilitate group and one-on-one training, both virtual and in person, covering technical, operational and customer service skills.
- Design onboarding programs for new employees while providing support and mentorship.
- Proactively deliver training on topics relevant to upcoming events (e.g., tax season).
- Maintain in-depth, up-to-date knowledge of relevant procedures, products, best practices and systems.
- Evaluate the effectiveness of training programs and use relevant data to revise objectives and delivery methods or recommend changes.
- Perform other duties as required.
Requirements
- Post-secondary education in Learning and Development, Adult Education or a related field.
- More than three years of relevant experience developing and implementing corporate training initiatives.
- Experience in accounting, business administration and/or financial administration is an asset.
- Knowledge of adult learning principles and the ability to apply them to the design, development, delivery and evaluation of training strategies.
- Understanding of adult learning theories and practices.
- Strong interpersonal and communication skills and the ability to perform effectively under pressure.
- Ability to meet tight deadlines with a high level of accuracy and attention to detail.
- Strong organizational skills and the ability to prioritize tasks while working on multiple projects simultaneously.
- Excellent IT skills and proficiency in collaborative work with Microsoft 365.
- Experience with e-learning authoring tools such as Articulate 360, learning management systems (LMS) and knowledge management tools.
- Written and spoken fluency in English and French is required to communicate effectively with partners, clients and colleagues across Canada.
Benefits
- A competitive compensation program that rewards and recognizes individual contributions.
- Leading health, dental and insurance benefits to meet the diverse needs of our employees.
- Generous vacation, wellness and fitness benefits, and supplemental parental leave options.
- Additional employer contributions to our retirement plan.
- A commitment to continuous employee development through learning and development programs and tuition/learning support.
- Regular social events to foster team building.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Appliance Delivery Driver ensuring timely and professional delivery of home appliances in Montreal. Responsible for operating delivery truck, conducting installations, and providing excellent customer service.
Bilingual Program Coordinator delivering national youth mental health programming across English and French communities. Supporting youth engagement and programming with a focus on Francophone support.
Bilingual Learning Development Specialist designing and delivering learning initiatives at Aviso. Responsible for improving employee training and skill development within the organization.
Electrical Division Manager responsible for developing AIS's Electrical Workforce Solutions Division. Focused on workforce solutions, labor deployment, recruiting strategy, and client support.
SAP EAM Senior Associate providing consulting services across SAP applications. Leading engagements, implementing solutions, and collaborating with clients and team members.
Bilingual Client Account Specialist at McCarthy Tétrault managing billing and collections. Requires 3 - 5 years of experience and strong client relationship skills.
Bilingual Program Specialist at Futurpreneur driving initiatives for young entrepreneurs in Canada. Designing and implementing bilingual programs to support diverse entrepreneurial needs.
Client - facing role delivering advanced technical support for Ricoh solutions across Direct and Dealer Business channels. Ensuring stability, performance, and continuous improvement of deployed solutions.
Processing Representative responsible for managing mutual fund accounts and regulatory documents. Must be bilingual in French and English with a focus on client experience and accuracy.