Strategy and operations specialist advancing Roche’s healthcare product - development data sciences. Coordinating strategic initiatives, planning, governance, and leadership communications across PDD.
About the role
- Operations and Member Support Coordinator at Evo Car Share supporting customers and managing admin duties. Remote role based in British Columbia, focusing on exceptional customer service.
Responsibilities
- Help keep our call centre running smoothly by performing essential administrative duties and supporting Evo members via phone and live chat.
- Act as an Evo ambassador and showcase commitment to supporting BC’s car sharing service.
- Coordinate various administrative tasks based on the department’s evolving business needs.
- Activities include pre-authorizing charges, supporting members and vendors, preparing reports, and investigating parking tickets, tows, tolls and mileage overages.
- Provide exceptional customer service and support to EVO members through various platforms (live chat, phone, and/or email).
Requirements
- One-year post-secondary Diploma or Certificate in a relevant field (e.g. Business Administration) and/or one year of experience in a related industry or at least two years related experience in operations.
- At least two years’ experience with administrative or reception and/or customer service or call centre, or a combination of education and experience.
- Solid working knowledge of MS Office Suite (Word, Excel, Outlook).
- Bonus skills: One year experience as a Member Service Agent or similar position.
- Basic knowledge of PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software.
- Rapid-fire typing skills (40 wpm).
Benefits
- Performance bonus target of 5%, with the opportunity to earn up to 9%
- Wellness account
- Flexfits Benefits Program
- Health care spending account
- Access to discounts as a BCAA member
- Professional development opportunities
- Career advancement programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Director of Operations scaling shared services, automation, and operational performance at Flare, an identity - first cyber threat intelligence company. Partnering with the COO to support global growth.
OPEX Manager driving continuous improvement, coaching, and savings at Ventura Foods. Improving production performance for a food solutions manufacturer serving foodservice and retail.
Senior Market Operations Analyst owning strategic energy - market operations at Voltus. Automating workflows, analyzing revenue impact, and launching BYOC, battery, OR/PR, and SPP programs.
Senior Manager designing controls and governance for EQ Bank’s high - risk commercial lending portfolios. Leading SAMU operations, risk compliance, enforcement, and cross - functional banking improvements.
Office operations technician supporting Desjardins administrative processes, systems, and continuous improvement. Providing technical support, process analysis, user training, and operational solutions in Montréal.
Desjardins IT analyst designing and maintaining systems, infrastructure, networks, and database solutions. Supporting automation, diagnostics, change management, and technology improvement initiatives.
Group Manager overseeing KYC governance, AML controls, and data quality for TD Securities. Supporting regulatory initiatives, reporting, remediation, and risk management across Global Operations.
Operations Assistant supporting users of TENTENS Tech’s social discovery platforms. Handling multilingual chat and email inquiries, shifts, and escalations to other departments.
Associé principal en opérations des ventes chez EDC, société financière aidant les entreprises canadiennes à réussir à l’étranger. Soutien aux équipes commerciales, transactions, CRM et amélioration des processus.