Strategy and operations specialist advancing Roche’s healthcare product - development data sciences. Coordinating strategic initiatives, planning, governance, and leadership communications across PDD.
EB
Senior Manager, Special Accounts Management Unit Operations
Posted 13 hours ago
About the role
- Senior Manager designing controls and governance for EQ Bank’s high-risk commercial lending portfolios. Leading SAMU operations, risk compliance, enforcement, and cross-functional banking improvements.
Responsibilities
- Design and continuously refine SAMU operational workflows, controls, and reporting frameworks
- Provide senior operational oversight across defaulted and higher-risk commercial lending portfolios
- Establish governance routines for escalation, decision-making, and stakeholder alignment
- Oversee complex legal action and enforcement files, coordinating with external counsel and internal partners
- Ensure accurate credit classification, impairment recognition, and default reporting under IFRS 9 and applicable regulatory guidance
- Identify operational, regulatory, and control risks and assess impacts to capital, financial reporting, and compliance
- Partner with Risk, Finance, and Compliance to strengthen controls, documentation, and audit readiness
- Implement SAMU-related credit, remedial, and restructuring policies
- Lead sustainable solutions for systemic gaps, inefficiencies, and control weaknesses
- Use data, trend analysis, and portfolio insights to recommend process, governance, and reporting enhancements
- Advise senior leadership and serve as an escalation point for SAMU operations
- Lead cross-functional collaboration with Relationship Management, Credit Risk, Legal, Finance, and Operations
- Translate complex operational and risk considerations into actionable insights for senior stakeholders
Requirements
- Minimum of 5–7 years of commercial mortgage lending, credit risk, or restructuring experience
- Business degree or related discipline, similar professional designation, or equivalent work experience
- Strong working knowledge of mortgage enforcement remedies and foreclosure processes across Canada
- Proficient credit analysis, financial modeling, and problem-solving skills
- Technical understanding of secured lending, commercial real estate markets, and end-to-end credit processes
- Developed organizational and time-management skills; ability to manage competing priorities under tight timelines
- Ability to operate effectively in a fast-paced, high-intensity, and evolving environment
- Ability to work independently with sound judgment and accountability
- Excellent presentation and professional communication skills with Senior Management and other stakeholders
- Proficient in MS Office
- Successful completion of a criminal background check and credit check
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up
- Generous vacation policy and personal days
- Virtual events to connect with colleagues
- Professional development and comprehensive Career Development program
- Hybrid work arrangement
- Fulfilling opportunity to join a top FinTech and help create a new banking experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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