Director of Operations scaling shared services, automation, and operational performance at Flare, an identity - first cyber threat intelligence company. Partnering with the COO to support global growth.
About the role
- Group Manager overseeing KYC governance, AML controls, and data quality for TD Securities. Supporting regulatory initiatives, reporting, remediation, and risk management across Global Operations.
Responsibilities
- Support the Senior Manager and AVP in executing strategic initiatives, governance activities, and department deliverables
- Act as a primary contact for KYC inquiries from control and oversight partners
- Coordinate responses to audit, testing, regulatory examination, and quality assurance requests
- Develop, maintain, and enhance KYC governance reporting, management information, metrics, and risk dashboards
- Conduct data analysis and identify trends, root causes, process improvements, and risk mitigation opportunities
- Lead or support AML/KYC data remediation initiatives
- Develop and maintain departmental procedures, process documentation, job aids, and governance standards
- Design and deliver training materials and knowledge-sharing sessions
- Interpret policy requirements and provide guidance on operational execution
- Support regulatory change initiatives and update procedural documentation
- Assess control gaps, document issues, and support remediation and corrective action plans
- Monitor adherence to standards, procedures, and control frameworks
- Prepare materials for senior management, governance committees, audits, and regulatory engagements
- Represent the department on projects, working groups, and control-related initiatives
- Identify opportunities to streamline processes, improve data quality, and strengthen the control environment
- Support enterprise-wide AML, KYC, client data management, governance, and risk management initiatives
Requirements
- Strong understanding of AML/KYC regulatory requirements and control frameworks applicable to capital markets and wholesale banking
- Expertise in data analysis, reporting, trend analysis, and management information development
- Advanced proficiency with business intelligence platforms (e.g. Microsoft Power BI), data visualization tools, and Microsoft Office applications including Excel and PowerPoint
- Experience investigating data quality issues and supporting remediation initiatives
- Knowledge of audit, monitoring, testing, and regulatory examination practices
- Experience interacting with regulatory, compliance, audit, testing, or risk management partners
- Ability to develop and maintain procedures, standards, governance documentation, and training materials
- Strong understanding of risk management principles and operational controls
- Ability to analyze complex issues and recommend practical solutions
- Strong organizational and project coordination skills
- Exceptional written and verbal communication skills
- Strong stakeholder management skills
- Ability to influence outcomes and drive initiatives through collaboration and partnership
- Experience preparing executive-level presentations, committee materials, and management reporting
- Strong attention to detail and commitment to data accuracy and quality
- Minimum of 3–5 years of experience in governance, AML/KYC operations, risk management, compliance, audit, data management, or a related field
- University degree or equivalent experience
- Industry certifications and relevant professional designations (e.g., CAMS, CRCM) are an asset
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations with your manager
- Access to an online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accessibility accommodations throughout the interview process
Job title
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Degree requirement
No Education Requirement
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