Director leading customer self - service and agent - efficiency automation for EQ Bank, Canada’s challenger bank. Driving AI, CRM, knowledge, and telephony strategies to improve customer outcomes.
About the role
- Technical Director owning architecture, modernization, and AI-enabled engineering for Big Viking Games’ live-service games. Leading hands-on development across real-time systems and shared platform services.
Responsibilities
- Own the technical direction across live games and shared platform services.
- Plan, evaluate, and execute architectural changes with technical leads and senior engineers.
- Drive alignment on technical decisions that are expensive to reverse.
- Lead migrations, protocol changes, schema changes, staged rollouts, and live production improvements.
- Balance modernization against stability in mature, revenue-generating systems.
- Maintain technical quality and consistency across concurrent projects and shared services.
- Document architectural decisions and ensure they are understood and executable.
- Ship code across TypeScript, JavaScript, HTML5, Java, PHP, MySQL, Redis, Memcached, RabbitMQ, Docker, ArgoCD, and AWS.
- Work on browser clients, custom rendering technology, asset loading, performance, backend services, real-time game systems, and platform integrations.
- Refactor and extend legacy systems while managing production risk.
- Improve build, test, deployment, local development, tooling, automation, and developer experience.
- Improve maintainability, observability, testability, and usability of the codebase for humans and agents.
- Identify technical improvements that reduce risk, increase velocity, and improve long-term system health.
- Push agentic tooling into software building, testing, reviewing, and maintenance.
- Build or guide AI-enabled workflows that take action in engineering systems.
- Establish guardrails, review standards, and escalation paths for agent-generated output.
- Review agent-produced code and recommendations rigorously.
- Decide when agentic tooling should and should not be used.
- Help the team move from individual AI usage to repeatable engineering leverage.
- Align company goals with technical strategy, roadmap requirements, and engineering priorities with the Head of Engineering.
- Align engineers on technical direction through disagreement.
- Raise the technical bar through code review, architecture review, design standards, documentation, and disciplined decision-making.
- Provide process feedback that improves how the team works.
- Support engineers’ growth and career development with the Engineering Manager.
- Help engineers improve judgment around production risk, system design, quality, maintainability, and tradeoffs.
- Bring calm, clarity, and technical credibility to difficult engineering decisions.
Requirements
- 10+ years of professional software engineering experience, with recent years spent hands-on.
- Significant experience owning architecture or technical direction in production systems.
- Experience working on live-service games, high-availability consumer products, real-time systems, or other software that must keep running while it evolves.
- 1+ year building with agentic coding tools or tool-calling systems that automate real engineering work.
- Experience with systems that take action, such as agents wired into code pipelines, tool integrations, automated diagnosis, automated remediation, production workflows, or AI-assisted engineering systems beyond simple code completion.
- Experience working across multiple concurrent projects or product areas while maintaining technical quality and consistency.
- Strong TypeScript and JavaScript experience.
- Strong HTML5 and web client engineering experience, including browser rendering, asset loading, performance, and real-world network conditions.
- Java experience sufficient to work in and make architectural decisions about a real-time game server.
- PHP experience, or clear evidence of ability to pick it up quickly and own architecture in a PHP backend.
- Strong understanding of relational databases, especially MySQL or similar systems, including schema changes in systems that stay online.
- Experience with Redis, Memcached, RabbitMQ, queues, caching, or event-driven systems.
- AWS experience and comfort understanding the infrastructure code runs on.
- Experience with Docker, ArgoCD, GitHub Actions, or similar build and deployment tooling.
- Strong debugging, refactoring, performance, and production troubleshooting skills.
- Strong understanding of system design, integration points, deployment risk, and long-term maintainability.
- Evidence of aligning engineers on technical direction, including through disagreement.
- Evidence of improving how a team works.
- Evidence of coaching, mentoring, or developing engineers.
- Comfort setting standards and holding the architectural conversation with people who disagree.
- Strong technical communication with engineers, product, leadership, and non-technical stakeholders.
- Ability to make tradeoffs between speed, quality, player risk, revenue impact, and long-term system health.
- High ownership, low ego, and a strong bias toward practical execution.
- Nice to have: experience with 2D rendering engines, WebGL 2D pipelines, display-list architectures, sprite graphs, or custom renderers.
- Nice to have: Flash, Flex, or ActionScript heritage.
- Nice to have: experience migrating large Flash-era products to HTML5.
- Nice to have: real-time multiplayer systems.
- Nice to have: SmartFoxServer or comparable real-time game server platforms.
- Nice to have: experience with game economies, virtual goods, player-driven markets, or social game systems.
- Nice to have: experience with live operations, event systems, content pipelines, and production tools.
- Nice to have: experience in small, high-leverage teams.
- Nice to have: experience using AI coding agents, tool-calling workflows, or agentic systems in production engineering.
Benefits
- Group Retirement Savings Plan matching and participation.
- Comprehensive benefits package, including health, dental, and vision coverage.
- Health and Wellness spending account.
- Generous time off policies.
- Ownership of the architecture behind long-running live-service games with established player communities.
- A senior technical seat with a real mandate, reporting directly to the Head of Engineering.
- Exposure to modernization, agentic engineering workflows, real-time systems, shared platform services, and live-game technology.
- AI-assisted recruiting process disclosure and candidate status notification within 45 days of the final interview.
- Accessibility accommodations throughout the hiring process as needed.
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