P&C Business Partner Consultant serving TELUS Health Employer Solutions leadership team. Leading people strategies, managing employee relations, and driving engagement initiatives.
About the role
- Bilingual District Manager managing Patient Support Programs at BioScript Solutions. Enhancing customer interactions and providing leadership support in a dynamic team environment.
Responsibilities
- Successfully enhance customer facing interactions by adding value and providing leadership support in the management of support staff;
- Mentor, coach and direct a regional team in providing best in class customer experience and operational execution;
- Daily monitoring of team activities and performance;
- Create and maintain regionals specific training for drug and reimbursement as market landscape evolves;
- Identify Patient, Health Care Providers and Program needs and deliver solutions in collaboration with cross functional colleagues;
- Analyze program metrics and create a plan of action to proactively address issues;
- Direct report creation and timely delivery of performance metrics and related reporting to Senior Program Manager;
- Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner;
- Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements;
- Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals and ensuring program optimization;
- Ensure optimal support for assigned Patient Support Program and related market events (e.g.: public listing, competitor entry, etc.);
- Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services;
- Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings;
- Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.
Requirements
- University degree in business, life sciences or nursing;
- Minimum of 5 years’ experience in multiple cross-functional areas applicable to the position, including 1-3 years proven track record of sales success in the pharmaceutical industry;
- People management experience
- Knowledge of the healthcare landscape including private and public payers
- Experience in specialty services and drug delivery options in support of medicines whether they can be administered via infusion or sub-cutaneous means is an asset
- Experience in dealing with key opinion leaders and healthcare professionals
- Must be self-directed and team oriented
- Ability to travel, access to a personal vehicle/ability to drive, some travel may require an overnight stay
- Strong ability to manage change, ambiguity and work in a rapid and evolving environment
- Strong strategic thinking, analytical and problem solving skills
- Strong focus on customers and improved of patient outcomes
- High level organizational skills, strong sense of priority setting and focus on executional excellence and implementation
- Excellent collaborative skills and ability to work effectively and efficiently across organizations to deliver on priorities;
- Demonstrated abilities in project management;
- Strong presentation skills;
- Compliance driven; understanding of applicable industry codes and laws, regulations.
Benefits
- Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
- Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
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