Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Bilingual Associate at Manulife managing insurance applications and contracts for life and critical illness. Inputting data, triaging emails, and preparing correspondence for insurance companies and clients.
Responsibilities
- Input and prepare life and critical illness insurance applications and contracts
- Print, bind, and assemble contracts, review and index all documents received
- Triage and prioritize emails received in a shared inbox
- Prepare, package, and mail medical information and letters to insurance companies and clients
- Maintain accuracy and productivity of 98% or better
- Demonstrate flexibility, initiative, self-motivation, and ability to problem-solve
- Conduct daily research to identify gaps and potential issues
Requirements
- Bilingual (French & English) is required
- Proficient in the use of Microsoft Word and Excel
- Proven keyboarding skills with speed, accuracy, and attention to detail
- Strong written communication skills and ability to correspond concisely
- Ability to multi-task and manage high volumes of work
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability
- Life insurance
- AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension and global share ownership plan with matching contributions)
- Financial education and counseling resources
- Generous paid time off (holidays, vacation, personal, and sick days)
- Full range of statutory leaves of absence
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Bilingual insurance service associate supporting RBC life and health policy clients. Answering calls and emails, explaining policies, and resolving client concerns.
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