Bilingual cruise reservation agent selling reservations and multi - destination travel packages for Canada’s HIS Travel. Handling customer inquiries, bookings, payments, and sales targets remotely.
About the role
- Workforce Solutions Specialist at Ricoh conducting investigations into workplace concerns and employee relations in Canada and the United States.
Responsibilities
- First point of contact for employees with workplace concerns.
- Monitor various reporting methods and intakes.
- Conducts timely, impartial, and well‑documented investigations into all work‑related concerns, including but not limited to employee complaints, policy violations, conduct issues, and alleged noncompliance.
- Thoroughly documents all aspects of investigations, including intake, interviews, evidence review, factual findings, analysis, and conclusions.
- Owns assigned investigations and monitors case status and progress within the case management system.
- Interprets policies and procedures while working toward a resolution.
- Facilitates collaborative problem solving strategies to resolve complaints.
- Provides on-going feedback to Manager II, Workforce Solutions and/or Senior Director, Workforce Solutions on issues.
Requirements
- Bachelor’s degree in related field preferred.
- 1 to 2 years overall Human Resource experience including related school work, internships or work experience.
- Must have a proven track record of relationship building with both internal and external customers.
- Must be fluently bilingual in French and English.
- Strong verbal and written communication skills, exemplary customer service skills.
- Good judgment and flexibility in order to assist the company in making decisions that balance legal risk and business needs.
- Requires solid knowledge of personal computer (word processing, spreadsheets and use of data bases) for compiling reports, statistical data, composing memoranda and other similar documents.
- Knowledge of applicable federal, state and local laws and regulations.
Benefits
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
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