VL
Bilingual Member Services Representative building relationships with veterinary establishments in the Quebec region. Supporting and guiding members for utilizing VP services effectively in a hybrid role.
About the role
- Online agent providing customer support for a well-known cosmetics brand in Canada. Bilingual English and French required, with flexible working hours.
Responsibilities
- Interact with customers via live chat to promptly address their questions, concerns, or issues
- Provide accurate information about products, services, and policies
- Clarify customer inquiries related to orders, payments, returns, and other service-related matters
- Assist customers in selecting products by understanding their needs and recommending suitable items
- Guide customers through online purchasing steps and resolve technical issues
- Handle customer complaints professionally and with empathy
Requirements
- Experience in customer service or call center environments
- Experience in the cosmetics/beauty industry
- Access to a phone, computer, and reliable internet
- Experience with live chat and/or Salesforce
- Ability to work independently
- Excellent communication skills
Benefits
- Competitive salary and online training
- Ongoing coaching and support
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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