Cisco Solutions Architect designing and developing Cisco - based solutions for Softchoice. Collaborating with customers to create technical documentation and providing guidance during implementation.
About the role
- Solutions Engineer at Bridgit, helping major contractors with workforce planning solutions. Engage in pre-sales technical expertise and customer relationship management.
Responsibilities
- Work closely with customers to provide technical expertise and guidance in pre-sales customer engagements.
- Lead comprehensive discovery sessions alongside our Account Executives to deeply understand customer pain points, company objectives and existing workflow.
- Work closely with Product and Customer Success to design and deliver solutions that effectively address customer pain points.
- Develop and manage comprehensive sandbox accounts that demonstrates the effectiveness of Bridgit’s solutions on Customers’ workflows.
- Facilitate seamless transition of customers from sales to the CSM team, ensuring smooth implementation.
- Be a key contributor in supporting the land and expand sales motion. Support sales efforts by identifying opportunities to cross-sell to existing customers to drive successful expansion and maximize value.
Requirements
- 3-5 years of proven experience in a technical pre-sales or solutions engineering role, ideally within SaaS or workforce planning solutions.
- You love learning new solutions and solving complex customer problems.
- You have excellent communication skills, both written and verbal.
- You have the ability to empathize with customer challenges and translate them into effective technical and business solutions.
- You are extremely organized and detail oriented and have prior experience managing POCs, trials and sandbox environments.
- You are able to work with large, complex, data sets, drawing insights and making connections.
- You have experience assisting customers in overcoming technical challenges.
Benefits
- A collaborative, autonomous environment where you can make an impact quickly.
- A culture that encourages innovation and professional growth.
- Competitive salary and equity options.
- Perks and benefits including unlimited vacation, 4-hour Fridays.
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