Implementation Specialist installing Club Caddie golf course management software for Jonas Software. Managing client projects, system configuration, training, milestones, and professional services billing.
Responsibilities
Schedule meetings with clients after the sale of Club Caddie software and lead collection of data and information needed to structure purchased systems
Create and manage a project plan for each client, detailing tasks required for timely software installation
Lead client communications throughout the software setup process to obtain feedback and approval
Structure Club Caddie software systems according to clients’ individual needs and specifications
Train clients on Club Caddie software systems and relevant add-on modules
Create a specialized document for each client detailing customizations made
Manage key deliverables and project milestones
Provide cost and time estimates for additional development work and bill clients for professional services
Perform other duties as assigned
Requirements
Prior Club Caddie experience preferred
Bachelor's Degree
Prior experience working as an Implementation Specialist or in a related field
Intimate knowledge of golf course operations and golf course management systems
Familiarity with competitors’ software functionality
3+ years of golf course operation experience
Sound technical knowledge
Proficiency in Microsoft Office product suite or related tools
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Excellent organizational and time management skills
Strong written, spoken, non-verbal, communication, and presentation skills
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