Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Senior Bilingual Customer Service Representative providing exceptional service and managing diverse client accounts for Cardinal Health. Collaborating across teams to support operational excellence in healthcare services.
Responsibilities
- Provides exceptional customer service and supports improvements in operational execution
- Manages client accounts
- Provides outsourced services to clients related to billing, refunds, and other services
- Collects and reviews customer feedback and complaints
- Identifies customer trends and challenges and opportunities
- Supports process improvement initiatives
- Builds strong relationships with business stakeholders
- Communicates with customers regarding their needs, questions, and concerns
- Manages cases related to reporting, pending orders, and customer claims
Requirements
- Excellent verbal and written communication skills in English and French
- 3 to 6 years of customer service experience
- Strong computer skills and comfortable using a variety of software applications
- Willingness to learn new software; experience with SAP or Salesforce is an asset
- Detail-oriented with strong interpersonal skills
- Proven ability to multitask and solve problems in a fast-paced environment
- High school diploma, GED, or equivalent work experience
Benefits
- Exceptional customer service
- Improvements in operational execution
- Support for general sales
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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