Senior Program Manager leading program delivery and support operations across Canada. Ensuring compliance with Protected B security requirements in NG9 - 1 - 1 systems.
About the role
- Senior Specialist leading Oracle Guided Learning initiatives in Finance Systems at CBC/Radio-Canada. Overseeing training programs and digital adoption across integrated Finance systems.
Responsibilities
- Lead the planning and execution of Oracle Guided Learning (OGL) initiatives across enterprise applications;
- Project manage Oracle Guided Learning programs, including planning, scheduling, and coordination of activities;
- Develop and maintain project plans, timelines, and resource staffing plans for OGL initiatives;
- Manage assigned resources and deliverables to ensure project milestones and objectives are met;
- Review and manage delivery against approved scope, program objectives, and platform licensing agreements;
- Prepare and provide regular internal project status reports, including: Project progress and key activities; Risk and issue tracking; Resource utilization and forecast; Planned activities and upcoming milestones;
- Conduct Training Needs Analyses with internal stakeholders;
- Identify business processes and system tasks required by different user groups;
- Identify gaps between current user skills and required competencies;
- Define digital adoption and OGL content requirements;
- Work with stakeholders to translate business processes into structured digital guidance requirements;
- Communicate OGL content requirements to internal developers, training teams, or Oracle support resources;
- Coordinate content development timelines and review cycles with project teams;
- Ensure consistency, standards, and quality across all OGL content and digital adoption materials;
- Coordinate stakeholder reviews and approvals for new or updated digital guidance;
- Provide quality control and validation for digital guidance materials prior to release;
- Ensure guidance remains aligned with system updates, process changes, and application releases;
- Serve as the primary coordination point between business stakeholders, training teams, developers, and external partners;
- Act as the project counterpart for training leads, digital adoption teams, or implementation partners supporting the program;
- Facilitate project meetings, planning sessions, and operational discussions related to OGL initiatives;
- Support the alignment of OGL activities with system deployment schedules and release management cycles;
- Complete Oracle Guided Learning Developer and Project Manager training and certification;
- Participate in Oracle OGL product updates, quarterly upgrade sessions, and advanced product webinars;
- Maintain awareness of evolving digital adoption platform capabilities and best practices.
Requirements
- Bachelor’s degree in Education, Human Resources, Communications, Business, Information Systems, or related field, or equivalent experience;
- Significant experience designing, developing, and delivering training programs, preferably within ERP implementations;
- Ability to work with in-application guidance tools and content creation platforms;
- Understanding of the SaaS implementation lifecycle;
- Experience with Oracle Fusion Cloud ERP or similar systems;
- Oracle Guided Learning (OGL) experience preferred;
- Experience coordinating work across training, change management, and system implementation teams;
- Professional fluency in both English and French;
- Strong project management and organizational skills;
- Ability to work independently and collaboratively in complex environments;
- Willingness to travel as required.
Benefits
- Flexible work arrangements
- Professional development
- Diversity and inclusion programs
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