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Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Manager coordinating digital projects to modernize Radio-Canada’s digital ecosystem. Supporting teams in a hybrid work environment to deliver projects on time and on scope.
Responsibilities
- Assess, coordinate and optimize human, physical and budget resources as well as project activities
- Advise, guide and provide specialized expertise to others during the project assessment, planning and development phases
- Contribute to feasibility studies and ensure robust management of risks and dependencies
- Recommend solutions, keeping in mind management objectives and CBC/Radio-Canada policies
- Lead events related to the agile process, including daily scrums, planning (Sprints/Kanban), retrospectives and reviews
- Cultivate a self-organizing and high-performing team culture by promoting autonomy, accountability and cross-functional collaboration, helping teams identify and overcome obstacles to ensure smooth progress and value delivery
- Identify, define, track and analyze key indicators to measure team performance and delivery
- Help negotiate agreements with project participants both in-house and externally, based on project needs
- Validate, with all experts involved, the various project development phases so as to ensure compliance with initial objectives and take corrective action as needed
- Establish control processes for all project phases and ensure that acceptance criteria are met
- Throughout the project, assess and verify alignment with initial objectives
- Assume responsibility for reporting, including progress reports
- Work with experts to find solutions to problems and limitations, be they technical or operational in nature
- Escalate blockers when support is needed
Requirements
- Bachelor’s degree in business administration, master’s degree in project management or other relevant university degree, or equivalent experience
- Five (5) to eight (8) years’ experience in a similar position
- Experience with the product development process and high-profile digital projects
- Ability to oversee projects with a strong technical component, related to data
- Experience with the Agile process (Scrum and Kanban); certification an asset
- Experience with iterative delivery of value: releasing early and often to ensure that business value is realized quickly
- Experience with the Atlassian software suite (Jira, Confluence, Tempo)
- Familiarity with Google Workspace; knowledge of Google AI tools an asset
- Keen interest in digital and emerging technologies
- Strong communication skills, both written and oral
- Proven ability to work with cross-functional disciplines, instill trust among peers and influence others effectively and positively
- Strong, inclusive leader who can bring people together
- Excellent spoken and written French
- Bilingualism (English/French) mandatory
Benefits
- Attractive CBC/Radio-Canada employee benefits, including health insurance and paid time off
- Professional development opportunities
- Flexible work arrangements
Job title
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