Program Manager improving operational health, processes, and reporting across Tailscale’s Engineering, Product, and Design teams. Building dashboards and driving execution at a fully distributed secure networking company.
About the role
- Associate Program Manager supporting pharmaceutical healthcare programs at Cencora. Maintaining projects, monitoring protocols, coordinating training, communicating with clients, and reporting adverse events.
Responsibilities
- Maintain territory caseworker assignments
- Maintain assigned projects
- Monitor protocol adherence, case-file documentation, database use and accuracy, phone-call content and etiquette
- Participate in client consultations and working sessions with the manager or in the manager’s absence
- Identify training needs and lead refresher training as required
- Participate with the manager in hiring and training new staff
- Identify needs for modifications to program databases, protocols, and processes
- Manage daily and ongoing client project communications
- Provide assistance and backup to the manager
- Prepare client reporting
- Report all Adverse Events to assigned units/departments
- Perform other duties and tasks as required
Requirements
- Post-secondary education or equivalent in a related discipline
- Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar)
- RN/RPN license an asset
- Bilingualism (French/English) is an asset
- Project management experience is an asset
- Advanced knowledge of the pharmaceutical distribution industry
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Strong internal and external communication, interpersonal, and leadership skills
- Effective organizational skills and attention to detail
- Ability to consistently meet deadlines and multitask
- Excellent problem-solving skills
- Ability to work independently and in a team environment
- Adaptability to change and willingness to learn new skills
- Excellent presentation skills
- Strong proficiency in Microsoft Outlook, Word, Excel, Access, Internet Explorer, and PowerPoint
- Ability to have daily contacts with unilingual English-speaking customers, patients, or cross-functional peers
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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