About the role

Associate Program Manager supporting pharmaceutical healthcare programs at Cencora. Maintaining projects, monitoring protocols, coordinating training, communicating with clients, and reporting adverse events.

Responsibilities

Maintain territory caseworker assignments
Maintain assigned projects
Monitor protocol adherence, case-file documentation, database use and accuracy, phone-call content and etiquette
Participate in client consultations and working sessions with the manager or in the manager’s absence
Identify training needs and lead refresher training as required
Participate with the manager in hiring and training new staff
Identify needs for modifications to program databases, protocols, and processes
Manage daily and ongoing client project communications
Provide assistance and backup to the manager
Prepare client reporting
Report all Adverse Events to assigned units/departments
Perform other duties and tasks as required

Post-secondary education or equivalent in a related discipline
Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar)
RN/RPN license an asset
Bilingualism (French/English) is an asset
Project management experience is an asset
Advanced knowledge of the pharmaceutical distribution industry
Strong business and financial acumen
Strong analytical and mathematical skills
Strong internal and external communication, interpersonal, and leadership skills
Effective organizational skills and attention to detail
Ability to consistently meet deadlines and multitask
Excellent problem-solving skills
Ability to work independently and in a team environment
Adaptability to change and willingness to learn new skills
Excellent presentation skills
Strong proficiency in Microsoft Outlook, Word, Excel, Access, Internet Explorer, and PowerPoint
Ability to have daily contacts with unilingual English-speaking customers, patients, or cross-functional peers