Senior Support Account Manager supporting Locala’s adaptive advertising platform and internal DSP. Optimizing DV360 campaigns, resolving ad tech issues, and training trading teams.
About the role
- Program Relations Manager coordinating patient support, healthcare-provider relationships, and reimbursement navigation for Cencora. Supporting patients and PSP partners across Vancouver Island through field-based healthcare services.
Responsibilities
- Serve as the primary point of contact for healthcare professionals supporting navigation of patient support program requirements
- Liaise between patient support programs and healthcare providers to relay updates, requirements, and process changes
- Facilitate information flow among parties to streamline the patient support journey
- Develop relationships with physicians and office staff to maintain patients enrolled in patient support programs
- Provide triage support and facilitate access to patient support services
- Collect patient information and clinical data
- Coordinate private and public reimbursement activity with patient support programs or insurers
- Assist patients with pharmacy services when needed
- Monitor patient journeys, address barriers or delays, and proactively resolve or escalate issues
- Coordinate medical notes required for reimbursement coverage
- Receive and review documents from patient support programs
- Confirm reimbursement navigation outcomes
- Identify process improvements and maintain communication
- Complete expense, mileage, and other required reports within specified timelines
- Plan travel to physicians’ offices on an agreed schedule
- Attend continuing medical education events and report new activities
- Provide in-service presentations to key opinion leader physicians
- Fulfill other assigned duties, including potential on-call responsibilities
Requirements
- Bachelor’s degree in health care or a related discipline
- Minimum five (5) years of experience in healthcare, pharmaceutical industry, or related experience
- PSP and case management experience preferred
- Health Care professional registration within the province (e.g. RN, RPN, Pharmacist) is an asset
- Minimum three (3) years in a clinical setting is an asset
- Available to travel within an assigned territory; some overnight travel may be required
- Valid Driver’s License, current auto insurance policy, and access to reliable transportation for regional travel
- Experience and background in various therapeutic areas is an asset
- Minimum five (5) years in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support
- Background in business administration (pharmaceutical) sales and marketing is an asset
- Knowledge of private and public reimbursement structures, systems, and processes
- Experience with reimbursement navigation, special authorization, appeals process, and conducting field-based reimbursement support and consultation
- Strong communication and interpersonal skills for effective patient and healthcare provider interactions
- Proven ability to organize time, set priorities, and multitask to meet competing deadlines
- Fluency in French and/or English may be required depending on program and geographic location
- Strong customer service skills
- Strong business acumen
- Strong analytical skills
- Strong critical thinking skills
- Ability to communicate effectively orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills and attention to detail
- Ability to consistently meet deadlines
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process
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