Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Business Banking Associate supporting clients in financial growth opportunities. Joining Business Client Advice Centre and leveraging financial knowledge to assist clients effectively.
Responsibilities
- join our Business Client Advice Centre (BCAC) reporting to the Team Leader, Business Banking.
- support Business Banking clients and internal partners directly in providing administrative and client support to seek business growth opportunities.
- create strong working relationships while making a difference in clients' financial success.
- leverage knowledge of cash management, credit, investment and wealth protection to answer questions and provide information to clients.
- partner with Financial Advisors to help clients meet their financial goals.
- take accountability for client issues, and know when to lean on others to find solutions.
- prepare client files, book appointments, and maintain schedules.
- help team success by improving team productivity and proactively uncovering business opportunities.
Requirements
- fluency in French and English
- ability to work independently as an Agent @ Home with a secure workspace
- wired Internet connection with a minimum download speed of 15 mbps and upload speed of 10 mbps.
- flexible to work banking centre hours which may include evenings and weekends
- flexible to work at multiple banking centres within a reasonable travel distance.
- ability to work flexible hours on a rotating basis to accommodate client and branch schedules.
Benefits
- competitive salary
- incentive pay
- banking benefits
- benefits program*
- defined benefit pension plan*
- employee share purchase plan
- vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program.
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- *Subject to plan and program terms and conditions
Job title
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