Mortgage Renewals Specialist in the Mortgage Contact Centre for CIBC. Providing mortgage inquiry support and ensuring client satisfaction in a remote work environment.
Responsibilities
work in the Mortgage Contact Centre team
be the point of access for routine mortgage inquiries
focus on client inquiries that require analysis of mortgage procedures
maintain knowledge of new products, policies, and external trends
cross-sell additional CIBC banking products to clients
Requirements
bilingual in French and English for client service
ability to work independently as an Agent@Home with a secure workspace
wired Internet connection with minimum specifications
excellent client engagement skills
analytical customer financial needs
knowledge of CIBC’s mortgage products
Benefits
competitive salary
incentive pay
banking benefits
benefits program
defined benefit pension plan
employee share purchase plan
vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off for personal growth and development
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