Bilingual Contact Centre Representative supporting TD, a major North American bank, with credit - card and banking inquiries. Resolving issues, recommending products, and delivering compliant customer service in a hybrid role.
About the role
- Mortgage Renewals Specialist in the Mortgage Contact Centre for CIBC. Providing mortgage inquiry support and ensuring client satisfaction in a remote work environment.
Responsibilities
- work in the Mortgage Contact Centre team
- be the point of access for routine mortgage inquiries
- focus on client inquiries that require analysis of mortgage procedures
- maintain knowledge of new products, policies, and external trends
- cross-sell additional CIBC banking products to clients
Requirements
- bilingual in French and English for client service
- ability to work independently as an Agent@Home with a secure workspace
- wired Internet connection with minimum specifications
- excellent client engagement skills
- analytical customer financial needs
- knowledge of CIBC’s mortgage products
Benefits
- competitive salary
- incentive pay
- banking benefits
- benefits program
- defined benefit pension plan
- employee share purchase plan
- vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off for personal growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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