Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
CL
Planner, Equipment – Bilingual, English/French
Posted 4 months ago
About the role
- Equipment Planner overseeing dispatching of service calls at Coke Canada Bottling. Requires strong organizational skills and ability to manage customer service tickets effectively.
Responsibilities
- Oversee the dispatching of planned equipment service calls
- Monitor the Dispatch Grid to ensure productivity and efficiency
- Maximize delivery efficiencies and driver safety through proper load distribution
- Accurately process and schedule Customer Service Tickets within designated milestones
- Handle customer escalations, providing resolutions to the customer
- Act as a contact between internal stakeholders for escalations and investigation
- Report on equipment and service activities and other functional areas
Requirements
- High School Diploma or GED required
- 1+ years of customer service experience required
- Knowledge of Canadian geography is an asset
- Operations/logistics experience
- Flexibility to work evenings, weekends, and holidays
- SAP and Salesforce experience an asset
- Proficient in Microsoft Office products; Outlook, Excel, Word, Teams etc.
- Strong time management skills
Benefits
- Competitive compensation package
- Access to retirement and saving programs
- Family and employee assistance program
- Paid vacation and floater days
- Opportunities for employee volunteerism
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