Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
CL
Planner, Equipment – Bilingual, English/French, Contract
Posted 4 months ago
About the role
- Equipment Planner managing scheduling and service call dispatch for Coke Canada Bottling. Collaborating with various teams to ensure customer satisfaction and operational efficiency.
Responsibilities
- Oversee the dispatching of planned equipment service calls
- Monitor the Dispatch Grid to ensure productivity and efficiency
- Maximize delivery efficiencies and driver safety through proper load distribution
- Select outlets for service based on standard scheduling guidelines
- Accurately process and schedule Customer Service Tickets within designated milestones
- Receive inbound emails and calls from the Technician or Field Service Supervisor
- Handle customer escalations, providing resolutions to the customer
- Handle inbound customer calls for movement requests
- Perform customer readiness for equipment installations
- Review equipment move orders to ensure accurate information and all required documents have been submitted (EPA)
- Act as a contact between internal stakeholders for escalations and investigation
- Report on equipment and service activities and other functional areas
- Oversee equipment service projects and initiatives
- Create Purchase Orders (POs) in SAP
Requirements
- High School Diploma or GED required
- 1+ years of customer service experience required
- Knowledge of Canadian geography is an asset
- Operations/logistics experience
- Flexibility to work evenings, weekends, and holidays
- SAP and Salesforce experience an asset
- Proficient in Microsoft Office products; Outlook, Excel, Word, Teams etc.
- Ability to problem-solve and multi-task
- Strong time management skills
- Can work independently and in a team setting
Benefits
- On-the-job training
- Free courses for just-in-time learning
- Referral rewards and recognition programs
- Opportunities for employee volunteerism
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