Executive Coordinator supporting University of Alberta Shared Services leadership. Managing executive operations, strategic projects, committees, and an administrative team.
About the role
- Customer Executive ensuring proper product delivery and managing customer projects in the IT industry. Collaborating with various teams to meet customer specifications and service level agreements.
Responsibilities
- Ensures proper delivery of all products and services to customer specifications
- Communicates regularly with customer project and implementation teams
- Partners with business leaders to deliver services supporting company objectives
- Collaborates with Sales, Partner Management, Integration Centers, Finance, and other cross functional teams
- Uses systems and process to manage and maintain project timelines
- Provides regular data and timeline updates to customers and finance teams
- Communicates regularly with commercial partner management teams
- Follows defined processes and procedures to manage and coordinate execution of all requests and orders
- Reviews all CRM reporting and tracking related to open opportunities
- Works with Account Managers and Inside Sales Managers to create accurate forecasts
Requirements
- Bachelor’s degree or equivalent experience
- 1 to 2 years of inside or outside sales experience preferred
- Minimum of 1 year of customer support experience in the IT industry
- Experience using SAP and Salesforce.com or similar ERP and CRM tools
- Legally eligible to work in Canada
- Strong written and verbal communication skills
- Customer focused
- Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills
- Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, OSX, Salesforce)
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans
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